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Customer satisfaction
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Journal of retailing and consumer services
338
International journal of hospitality management
217
Journal of business research : JBR
161
The journal of services marketing
110
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106
Journal of travel and tourism marketing
100
International journal of contemporary hospitality management
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Cogent business & management
74
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70
Services marketing quarterly
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Psychology & marketing
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Asia Pacific journal of marketing and logistics
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
International journal of electronic marketing and retailing : IJEMR
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Journal of strategic marketing
44
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43
Journal of service research : JSR
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Tourism management perspectives : TMP
40
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
34
The international review of retail, distribution and consumer research
33
Journal of hospitality and tourism insights
32
International journal of electronic customer relationship management : IJECRM
31
Journal of Services Marketing
31
Journal of internet commerce
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Journal of retailing
30
Journal of the Academy of Marketing Science
30
International journal of quality and service sciences
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Journal of Islamic marketing
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Journal of air transport management
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The TQM journal : the international review of organizational improvement
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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International journal of business information systems : IJBIS
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ECONIS (ZBW)
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RePEc
2
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1
Dark personalities and online reviews : a textual content analysis of review generation, consumption and distribution
Yousaf, Salman
;
Kim, Jong Min
- In:
Tourism management : research, policies, practice
98
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014304482
Saved in:
2
How rainy-day blues affect customers’ evaluation behavior : evidence from online reviews
Zhang, Ziqiong
;
Qiao, Shuchen
;
Li, Hengyun
;
Zhang, Zili
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013266147
Saved in:
3
Building, measuring, and profiting from customer loyalty
Watson, George F., IV.
;
Beck, Joshua T.
;
Henderson, Conor M.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
6
,
pp. 790-825
Persistent link: https://www.econbiz.de/10011409937
Saved in:
4
Customer satisfaction, loyalty behaviors, and firm financial performance : what 40 years of research tells us
Mittal, Vikas
;
Han, Kyuhong
;
Frennea, Carly
;
Blut, Markus
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
2
,
pp. 171-187
Persistent link: https://www.econbiz.de/10014333908
Saved in:
5
The determinants and consequences of website credibility in e-retailing: examining the roles of ethical issues
Limbu, Yam B.
;
Jensen, Ricard W.
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 89-108
Persistent link: https://www.econbiz.de/10011849125
Saved in:
6
Restaurant survival prediction using customer-generated content : an aspect-based sentiment analysis of online reviews
Li, Hengyun
;
Yu, Bruce X. B.
;
Li, Gang
;
Gao, Huicai
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013555009
Saved in:
7
Online information quality and consumer satisfaction : the moderating roles of contextual factors - a meta-analysisO
Ghasemaghaei, Maryam
;
Hassanein, Khaled
- In:
Information & management : the internat. journal of …
52
(
2015
)
8
,
pp. 965-981
Persistent link: https://www.econbiz.de/10011416915
Saved in:
8
An investigation of online shopping experience on trust and behavioral intentions
Samuel, Lee Hao Suan
;
Balaji, M. S.
;
Khong Kok Wei
- In:
Journal of internet commerce
14
(
2015
)
2
,
pp. 233-254
Persistent link: https://www.econbiz.de/10011432424
Saved in:
9
Perceived "usefulness" of online consumer reviews : an exploratory investigation across three services categories
Racherla, Pradeep
;
Friske, Wesley
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 548-559
Persistent link: https://www.econbiz.de/10009730149
Saved in:
10
Consumers rule : how consumer reviews influence perceived trustworthiness of online stores
Utz, Sonja
;
Kerkhof, Peter
;
Bos, Joost van den
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 49-58
Persistent link: https://www.econbiz.de/10009730287
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