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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,505
Konsumentenverhalten
81,055
Service quality
21,753
Dienstleistungsqualität
21,002
Brand management
17,729
Markenführung
17,316
Relationship marketing
11,654
Beziehungsmarketing
11,606
Brand image
11,222
Markenimage
11,110
Theorie
10,809
Theory
10,615
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9,237
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6,596
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6,476
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6,447
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6,321
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6,021
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5,936
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5,923
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5,793
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5,788
Germany
5,626
Online-Marketing
5,343
Internet marketing
5,308
Einzelhandel
4,628
Retail trade
4,576
Werbewirkung
4,153
Advertising effects
4,101
Electronic Commerce
4,095
E-commerce
3,960
Emotion
3,656
Marketingmanagement
3,636
Marketing management
3,628
Experiment
3,604
Verbraucherverhalten
3,590
Advertising
3,457
Werbung
3,386
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3,031
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Han, Heesup
64
Mattila, Anna S.
36
Usman, Osly
28
Wong, IpKin Anthony
27
Prentice, Catherine
25
Prybutok, Victor R.
25
Sharma, Piyush
22
Söderlund, Magnus
21
Hyun, Sunghyup Sean
19
Bilgihan, Anil
18
Gustafsson, Anders
18
Aksoy, Lerzan
17
Gil Saura, Irene
17
Jang, Soocheong
17
Prayag, Girish
17
Balaji, M. S.
16
Ryu, Kisang
16
Shahin, Arash
16
McColl-Kennedy, Janet R.
15
Mittal, Vikas
15
Sparks, Beverley
15
Barnes, Donald C.
14
Loureiro, Sandra Maria Correia
14
Van Vaerenbergh, Yves
14
Bang, Nguyen
13
Hsu, Maxwell K.
13
Klaus, Philipp
13
Rather, Raouf Ahmad
13
Verhoef, Peter C.
13
Wu, Luorong
13
Amin, Muslim
12
Blut, Markus
12
Chua, Bee-Lia
12
Guchait, Priyanko
12
Izogo, Ernest Emeka
12
Keiningham, Timothy
12
Larivière, Bart
12
Lee, Choong-Ki
12
Qu, Hailin
12
Ringle, Christian M.
12
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Springer Fachmedien Wiesbaden
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Ernst-Moritz-Arndt-Universität Greifswald
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Information Resources Management Association
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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Journal of retailing and consumer services
377
International journal of hospitality management
300
Journal of business research : JBR
224
The journal of services marketing
163
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
136
Journal of hospitality marketing & management
128
Journal of travel and tourism marketing
125
The service industries journal
121
International journal of contemporary hospitality management
116
Tourism management : research, policies, practice
105
Cogent business & management
92
Services marketing quarterly
90
Service business
73
Asia Pacific journal of marketing and logistics
72
Journal of air transport management
71
The TQM journal : the international review of organizational improvement
69
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
65
Journal of Services Marketing
64
International journal of quality and service sciences
62
Journal of service management
62
Journal of service research : JSR
61
Psychology & marketing
59
Total quality management & business excellence
59
International journal of services and operations management
57
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
57
International journal of quality & reliability management
54
Journal of strategic marketing
54
International journal of services, economics and management
51
International journal of productivity and quality management : IJPQM
50
The international journal of bank marketing : IJBM
50
Tourism management perspectives : TMP
50
International journal of electronic marketing and retailing : IJEMR
49
Managing service quality : MSQ ; an international journal
49
Journal of Asian finance, economics and business : JAFEB
47
Journal of the Academy of Marketing Science
45
International journal of services and operations management : IJSOM
43
European journal of marketing : EJM
42
Journal of Islamic marketing
39
International journal of business information systems : IJBIS
38
Journal of hospitality and tourism insights
38
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ECONIS (ZBW)
9,225
Other ZBW resources
324
RePEc
22
EconStor
9
BASE
5
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1
Brand credibility and customer-based brand equity : a service recovery perspective
Rifi, Azzam
;
Mostafa, Rania B.
- In:
Journal of financial services marketing
27
(
2022
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013170430
Saved in:
2
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
3
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
4
The moderating role of technology anxiety on brand service quality, brand image and their relation to brand loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
5
Factors affecting smartphone brand switching behavior in Kathmandu valley
Kumari, Radha
;
Sah, Laxmi Kumar
- In:
Nepalese journal of economics : a publication of …
6
(
2022
)
3
,
pp. 82-95
Persistent link: https://www.econbiz.de/10013449196
Saved in:
6
The impact of innovation on customer satisfaction : a study of the cosmetic product
Sah, Raman
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
1
,
pp. 107-115
Persistent link: https://www.econbiz.de/10014493952
Saved in:
7
Mainland Chinese casino visitors to Macau : linking service, brand image, satisfaction and loyality
Chan, Sow Hup
;
Wan, Yim King Penny
;
Jeong, Miyoung
- In:
The journal of gambling business and economics
13
(
2020
)
1
,
pp. 87-115
Persistent link: https://www.econbiz.de/10012654059
Saved in:
8
Marketing mix influence on service brand equity and its dimensions
Mukherjee, Somnath
;
Shivani, Shradha
- In:
Vision : the journal of business perspective
20
(
2016
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10011581949
Saved in:
9
Why customers intend to use express delivery services
Setiyawati, Sri
;
Haryanto, Budhi
- In:
Inventi impact: supply chain & logistics
(
2017
)
2
,
pp. 69-94
Persistent link: https://www.econbiz.de/10011754169
Saved in:
10
Understanding passengers' satisfaction and loyalty towards ridesharing services
M. F. Shamsudin
;
Abu Bakar, Abdul Rahim
;
Hashim, Fariza
- In:
Global business and organizational excellence : GBOE
42
(
2023
)
2
,
pp. 29-44
Persistent link: https://www.econbiz.de/10013472463
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