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Customer satisfaction
Konsumentenverhalten
79,172
Consumer behaviour
78,739
Electronic Commerce
23,540
E-commerce
20,861
Internet
19,763
Theorie
12,666
Theory
12,444
Online-Handel
11,039
Online retailing
10,980
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10,537
Beziehungsmarketing
10,293
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10,283
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10,260
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8,388
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7,668
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7,589
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7,588
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7,410
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7,120
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7,024
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7,019
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6,893
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6,824
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6,601
Brand image
6,576
Online-Marketing
6,436
Internet marketing
6,395
Kundenzufriedenheit
6,017
Einzelhandel
5,111
Dienstleistungsqualität
5,047
Service quality
5,033
Retail trade
4,976
Welt
4,442
Innovation
4,437
World
4,382
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4,291
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4,282
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Han, Heesup
54
Mattila, Anna S.
25
Usman, Osly
21
Bilgihan, Anil
17
Prayag, Girish
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Hyun, Sunghyup Sean
16
Aksoy, Lerzan
13
Balaji, M. S.
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Klaus, Philipp
12
Mittal, Vikas
12
Park, Jungkun
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Wu, Luorong
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Keiningham, Timothy
10
Liu, Chih-Hsing
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Sparks, Beverley
10
Sreejesh, S.
10
Verhoef, Peter C.
10
Xu, Xun
10
Amin, Muslim
9
Carlson, Jamie
9
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9
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9
Frank, Björn
9
Ha, Hong Youl
9
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9
Law, Chun Hung Roberts
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3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
University of Madras / Department of Commerce
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Books on Demand GmbH <Norderstedt>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Duale Hochschule Baden-Württemberg Mannheim
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
334
International journal of hospitality management
195
Journal of business research : JBR
158
The journal of services marketing
105
Journal of travel and tourism marketing
97
Journal of hospitality marketing & management
94
International journal of contemporary hospitality management
79
Cogent business & management
76
Tourism management : research, policies, practice
62
Services marketing quarterly
59
The service industries journal
59
Asia Pacific journal of marketing and logistics
55
Psychology & marketing
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Service business
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Journal of service research : JSR
42
Journal of strategic marketing
42
Journal of service management
39
International journal of electronic marketing and retailing : IJEMR
38
The international journal of bank marketing : IJBM
37
Tourism management perspectives : TMP
37
European journal of marketing : EJM
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
International journal of electronic customer relationship management : IJECRM
30
The international review of retail, distribution and consumer research
30
International journal of quality and service sciences
29
Journal of internet commerce
29
The TQM journal : the international review of organizational improvement
29
International journal of business information systems : IJBIS
28
International journal of retail & distribution management
28
International journal of retail and distribution management
28
International journal of services and operations management
28
Journal of air transport management
28
Journal of the Academy of Marketing Science
28
Managing service quality : MSQ ; an international journal
28
Journal of Asian finance, economics and business : JAFEB
26
Journal of retailing
26
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
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ECONIS (ZBW)
6,009
BASE
3
RePEc
2
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1
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1
Comparing
mobile
and
Internet
adoption factors of loyalty and satisfaction with online shopping consumers
Amoroso, Donald L.
;
Ogawa, Mikako
- In:
International journal of e-business research : an …
9
(
2013
)
2
,
pp. 24-45
Persistent link: https://www.econbiz.de/10009793135
Saved in:
2
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
3
Effect of perceived value on repurchase intention in e-commerce : a study on the Female Daily
mobile
application
Tresna, Pratami Wulan
;
Suryanto
;
Haidysirly, Hisly
- In:
International journal of trade and global markets
12
(
2019
)
3/4
,
pp. 373-380
Persistent link: https://www.econbiz.de/10012154739
Saved in:
4
Mobile
phone customer retention strategies and Chinese e-commerce
Peng, Jianping
;
Quan, Jing
;
Zhang, Shaoling
- In:
Electronic commerce research and applications
12
(
2013
)
5
,
pp. 321-327
Persistent link: https://www.econbiz.de/10010505472
Saved in:
5
Success factors driving consumer reuse intention of
mobile
shopping application channel
Tseng, Timmy H.
;
Lee, Crystal T.
;
Huang, Hsiao-Ting
; …
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 76-99
Persistent link: https://www.econbiz.de/10012798303
Saved in:
6
The role of interactivity on customer engagement in
mobile
e-commerce applications
Utami, Ami Fitri
;
Irwan Adi Ekaputra
;
Japutra, Arnold
; …
- In:
International journal of market research
64
(
2022
)
2
,
pp. 269-291
Persistent link: https://www.econbiz.de/10012872815
Saved in:
7
Satisfaction of business customers with
mobile
phone and
internet
services in Spain
Suárez, David
;
García-Mariñoso, Begoña
;
Santos, Iván
- In:
Telecommunications policy : the international journal …
40
(
2016
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10011620814
Saved in:
8
The effect of e-service quality on football fan satisfaction and fan loyalty toward the websites of their favorable football teams
Pool, Javad Khazaei
;
Dehghan, Ali
;
Balouei Jamkhaneh, Hadi
- In:
International journal of e-business research : an …
12
(
2016
)
1
,
pp. 43-57
Persistent link: https://www.econbiz.de/10011446648
Saved in:
9
Assessing the quality of a decision support E-service
Springer, Mark
;
Tyran, Craig
;
Ross, Steve
- In:
International journal of e-business research : an …
9
(
2013
)
2
,
pp. 61-80
Persistent link: https://www.econbiz.de/10009793129
Saved in:
10
Measuring service quality perceptions of Indian e-retailers : an evaluative study
Chavadi, Chandan Andanesh
;
Menon, Sindhu R.
;
Sirothiya, …
- In:
Metamorphosis : a journal of management research
18
(
2019
)
2
,
pp. 92-102
Persistent link: https://www.econbiz.de/10013384345
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