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A model of behavioral intentions to follow online travel advice based on social and emotional loneliness scales in the context of online travel communities : the moderating role of...

Lee, Kwang-Ho; Hyun, Sunghyup Sean - In: Tourism management : research, policies, practice 48 (2015), pp. 426-438

Persistent link: https://www.econbiz.de/10010509464

Team identification, discrete emotions, satisfaction, and event attachment : a social identity perspective

Prayag, Girish; Mills, Hamish; Lee, Craig; Soscia, Isabella - In: Journal of business research : JBR 112 (2020), pp. 373-384

Persistent link: https://www.econbiz.de/10012230614

A cognitive appraisal process of customer delight : the moderating effect of place identity

Jiang, Yangyang - In: Journal of travel research : a quarterly publication of … 59 (2020) 6, pp. 1029-1043

Persistent link: https://www.econbiz.de/10012231775

Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?

Tsaur, Sheng-Hshiung; Luoh, Hsiang-Fei; Syue, Shao-Syun - In: International journal of hospitality management 51 (2015), pp. 115-126

Persistent link: https://www.econbiz.de/10011413953

Effects of visual servicescape aesthetics comprehension and appreciation on consumer experience

Lin, Ingrid Y. - In: The journal of services marketing 30 (2016) 7, pp. 692-712

Persistent link: https://www.econbiz.de/10011590915

The antecedents of patient experience of aesthetic clinic and its impact on revisit intention

Octaviani, Selviana; Antonio, Ferdi; Andy, Andy - In: South African journal of business management 54 (2023) 1, pp. 1-13

Purpose: Aesthetic clinics have expanded dramatically in recent years due to social media trends. This study aims to examine the antecedents of patient experience: product quality, service encounter, servicescape, outcome quality, electronic word of mouth (EWOM) on cognitive experience (CE) and...

Persistent link: https://www.econbiz.de/10014536054

Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial

Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924

Persistent link: https://www.econbiz.de/10011621365

What motivates consumers to write online reviews? : qualitative research in the Indian cultural context

Kaur, Kulwinder; Tejinderpal Singh - In: Journal of global marketing 34 (2021) 3, pp. 170-188

Persistent link: https://www.econbiz.de/10012584509

Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study

Tsiotsou, Rodoula H. - In: International journal of retail and distribution management 50 (2022) 2, pp. 183-205

Persistent link: https://www.econbiz.de/10013397924

Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities

Bruhn, Manfred; Schnebelen, Stefanie; Schäfer, Daniela B. - In: Industrial marketing management : the international … 43 (2014) 1, pp. 164-176

Persistent link: https://www.econbiz.de/10010359357

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