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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,571
Konsumentenverhalten
81,121
Wettbewerb
40,639
Competition
36,505
Theorie
23,934
Theory
23,262
USA
13,302
United States
12,563
Deutschland
11,945
Gesundheitskosten
10,474
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10,100
Germany
9,659
Relationship marketing
9,378
Beziehungsmarketing
9,345
Krankenversicherung
9,066
Health insurance
8,488
Brand management
7,809
Markenführung
7,768
Ältere Menschen
7,724
Elderly people
7,720
Brand image
6,866
Markenimage
6,832
Perception
5,903
Online-Handel
5,817
Online retailing
5,803
Kundenzufriedenheit
5,737
Experiment
5,405
Wahrnehmung
5,376
Service quality
5,306
competition
5,302
Dienstleistungsqualität
5,260
Social Web
5,084
Social web
5,078
Einzelhandel
4,856
Online-Marketing
4,756
Internet marketing
4,744
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4,713
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4,545
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Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
Prayag, Girish
18
Wong, IpKin Anthony
18
Prentice, Catherine
17
Bilgihan, Anil
16
Gustafsson, Anders
15
Hyun, Sunghyup Sean
15
Söderlund, Magnus
15
Aksoy, Lerzan
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Kim, Jinkyung Jenny
10
Qu, Hailin
10
Quach, Sara
10
Verhoef, Peter C.
10
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Huber, Frank
9
Kim, Woo Gon
9
Makanyeza, Charles
9
Muskat, Birgit
9
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9
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9
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RWTH Aachen
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Books on Demand GmbH <Norderstedt>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Steinbeis-Stiftung für Wirtschaftsförderung
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1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Université Paris-Dauphine (Paris IX)
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
322
International journal of hospitality management
202
Journal of business research : JBR
154
The journal of services marketing
102
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
79
Cogent business & management
74
Tourism management : research, policies, practice
62
Services marketing quarterly
61
The service industries journal
54
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Journal of strategic marketing
43
International journal of electronic marketing and retailing : IJEMR
42
Journal of service management
41
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service research : JSR
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
Journal of Services Marketing
36
Tourism management perspectives : TMP
36
European journal of marketing : EJM
35
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
31
The TQM journal : the international review of organizational improvement
29
International journal of quality and service sciences
28
Journal of air transport management
28
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
28
International journal of retail and distribution management
27
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of the Academy of Marketing Science
26
Marketing intelligence & planning
26
Total quality management & business excellence
26
International journal of business information systems : IJBIS
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
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ECONIS (ZBW)
5,732
Other ZBW resources
182
RePEc
6
BASE
2
EconStor
1
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1
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date (oldest first)
1
Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
2
Do perceptions of switching costs vary across customers' household purchase decision roles?
Tesfom, Goitom
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10013415455
Saved in:
3
The
competition
analysis of telecommunications industry in Indonesia : switching barriers and consumer satisfaction
Hidayat, Subuh
- In:
Inventi impact: retailing & consumer services
(
2017
)
2
,
pp. 51-53
Persistent link: https://www.econbiz.de/10011752808
Saved in:
4
Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
Saved in:
5
Exploring the moderating effects of relationship
inertia
and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
Paradigm : the journal of Institute of Management Technology
16
(
2012
)
1
,
pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
Saved in:
6
Competition
in mediation services : modeling the role of expertise, satisfaction, and switching costs
Agrawal, Manish
;
Hariharan, Govind
;
Rao, H. Raghav
; …
- In:
Journal of organizational computing and electronic commerce
23
(
2013
)
3
,
pp. 169-199
Persistent link: https://www.econbiz.de/10009787387
Saved in:
7
Switching behaviour model in the Jordanian internet sector : an integration of the TPB and customer loyalty
Al Naimi, Husam
;
Al Khasawneh, Mohammad Hamdi
- In:
International journal of electronic marketing and …
8
(
2017
)
3
,
pp. 185-211
Persistent link: https://www.econbiz.de/10011849090
Saved in:
8
Does brand personality and perceived product quality play a major role in mobile phone consumers' switching behaviour?
Nikhashemi, S. R.
;
Naser Valaei
;
Arun Kumar Tarofder
- In:
Global business review
18
(
2017
)
3
,
pp. 108-127
Persistent link: https://www.econbiz.de/10011745486
Saved in:
9
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
10
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
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