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The effect of hospitableness on positive emotions, experience, and well-being of hospital patients

Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 110 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014310662

Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients

Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 112 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014334761

The intellectual structure of customer experience research in service scholarship : a bibliometric analysis

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Enhancing customer experience in the service industry : a global perspective

Altinay, Levent (ed.); Poudel, Surya (ed.) - 2016

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Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions

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Franchisees' trust in and satisfaction with franchise partnerships

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The influence of customer-to-customer interactions on elderly consumers’ satisfaction and social well-being

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Enhancing customer experience in the service industry : a global perspective

Altinay, Levent (contributor); Poudel, Surya, (contributor) - 2016

This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world-the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly...

Persistent link: https://www.econbiz.de/10013454755