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~subject:"Customer satisfaction"
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Customer satisfaction
Konsumentenverhalten
79,057
Consumer behaviour
78,625
Theorie
9,003
Theory
8,837
Beziehungsmarketing
8,714
Relationship marketing
8,706
Markenführung
7,325
Brand management
7,323
Markenimage
6,500
Brand image
6,477
Online-Handel
5,379
Online retailing
5,367
Kundenzufriedenheit
5,347
USA
4,613
Social Web
4,541
Social web
4,539
United States
4,425
Online-Marketing
4,323
Internet marketing
4,301
Dienstleistungsqualität
4,246
Service quality
4,243
Brand
4,208
Markenartikel
4,202
Einzelhandel
4,081
Retail trade
4,005
Deutschland
3,911
Germany
3,617
Verbraucherverhalten
3,587
Werbewirkung
3,539
Advertising effects
3,501
Electronic Commerce
3,491
E-commerce
3,384
Experiment
3,290
Emotion
3,131
Werbung
2,891
Advertising
2,858
Privater Konsum
2,827
Private consumption
2,824
Preismanagement
2,722
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All
Undetermined
2,853
Free
912
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Article
4,701
Book / Working Paper
641
Journal
3
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Article in journal
4,584
Aufsatz in Zeitschrift
4,584
Aufsatz im Buch
109
Book section
109
Hochschulschrift
71
Graue Literatur
67
Non-commercial literature
67
Conference paper
48
Konferenzbeitrag
48
Thesis
48
Arbeitspapier
40
Working Paper
40
Collection of articles of several authors
12
Sammelwerk
12
Konferenzschrift
10
Aufsatzsammlung
8
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4
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4
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4
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4
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4
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3
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2
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1
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1
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1
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1
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1
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English
5,240
German
101
French
2
Undetermined
2
Author
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Wu, Luorong
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Liu, Chih-Hsing
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Keiningham, Timothy
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Muskat, Birgit
9
Qu, Hailin
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
Verhoef, Peter C.
9
Xu, Xun
9
Yu, Jongsik
9
Ali, Faizan
8
Gursoy, Dogan
8
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Institution
All
Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Journal of strategic marketing
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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Source
All
ECONIS (ZBW)
5,342
BASE
2
RePEc
1
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1
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1
Cognitive decline and emotional regulation of senior consumers
Kim, DongHee
;
Jang, Soocheong
- In:
International journal of hospitality management
44
(
2015
),
pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
Saved in:
2
The effect of
nostalgia
on service failure
Jeon, Jin A.
;
Kim, Ja-Yeon
- In:
The journal of applied business research
33
(
2017
)
6
,
pp. 1243-1250
Persistent link: https://www.econbiz.de/10011785469
Saved in:
3
Nostalgia
as travel motivation and its impact on tourists' loyalty
Leong, Aliana Man Wai
;
Yeh, Shih-shuo
;
Hsiao, Yu-chen
; …
- In:
Journal of business research : JBR
68
(
2015
)
1
,
pp. 81-86
Persistent link: https://www.econbiz.de/10010433163
Saved in:
4
Exploring the role of experience, experience intensification on autobiographical memory and
nostalgia
and behavioural intention : a theory driven approach
Sivakumar, V. J.
;
Rajadurai, B. Issac Johny
- In:
International journal of business excellence : IJBEX
25
(
2021
)
2
,
pp. 162-177
Persistent link: https://www.econbiz.de/10012798209
Saved in:
5
Does customer satisfaction on product quality illustrates loyalty of agricultural product?
Sadeli, Agriani H.
;
Utami, Hesty N.
;
Rahmanissa, Rayi
- In:
International journal of applied business and economic …
14
(
2016
)
1
,
pp. 223-232
Persistent link: https://www.econbiz.de/10011547456
Saved in:
6
Consumer attributes and store perceptions : an integrated study of grocery shopping behavior in North Cyprus
Dagli, Osman
- In:
International journal of economic perspectives : IJEP
8
(
2014
)
1
,
pp. 50-61
Persistent link: https://www.econbiz.de/10011579341
Saved in:
7
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
8
The Internet as an important tool in the tourism industry and its use in customer service
Tzioras, Nikolaos
- In:
Expert journal of marketing
6
(
2018
)
2
,
pp. 74-80
Persistent link: https://www.econbiz.de/10012217259
Saved in:
9
Marketing strategy: tool to increase customer satisfaction case study of Romanian company in furniture products
Isac, Nicoleta
;
Badshah, Waqar
- In:
Romanian economic and business review
14
(
2019
)
1
,
pp. 27-37
Persistent link: https://www.econbiz.de/10012167421
Saved in:
10
Research continuum on consumer education and brand knowledge : a critical analysis
Rajagopal, Ananya
- In:
Journal of transnational management : the official …
22
(
2017
)
4
,
pp. 235-259
Persistent link: https://www.econbiz.de/10011794636
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