Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Year of publication: |
2015
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Authors: | Kim, Mi Ran ; Vogt, Christine ; Knutson, Bonnie J. |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 39.2015, 2, p. 170-197
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Subject: | customer delight | customer satisfaction | customer loyalty | consumer behavior | hospitality industry | Äthiopien | Ethiopia | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Gastgewerbe | Hospitality industry | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
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