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Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The service industries journal 30 (2010) 3/4, pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
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Role of service quality, price, and firm image on customer satisfaction in Philippine accounting firms
Brucal, Sandra; Corpuz, Cris; Abeysekera, Indra; David, Raul - In: Journal of risk and financial management : JRFM 15 (2022) 2, pp. 1-16
This study examines the service quality of accounting firms in Pampanga, Philippines, and their customers’ satisfaction. Using the SERVQUAL model, the study explores the effect of service quality, price, and firm image on client satisfaction of accounting firms. The study conducted a field...
Persistent link: https://www.econbiz.de/10012821358
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Service quality, corporate brand image, and switching behavior : the mediating role of customer satisfaction and repurchase intention
Srivastava, Kavita; Sharma, Narendra K. - In: Services marketing quarterly 34 (2013) 4, pp. 274-291
Persistent link: https://www.econbiz.de/10010208608
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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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Does reputation lead to student loyalty? : the case of a private higher education institution, a state university, and a local college
Lacap, Jean Paolo; Cortez, Jaime V. - In: The South East Asian journal of management 17 (2023) 2, pp. 26-49
Persistent link: https://www.econbiz.de/10014429021
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Reputation of public organizations : what dimensions are crucial?
Meirinhos, Galvão; Bessa, Maximino; Leal, Carmem Pereira; … - In: Administrative Sciences : open access journal 12 (2022) 4, pp. 1-19
notoriety, image, and reputation (NIR) of municipal executives. We attempted to understand if citizens’ opinions influenced the …
Persistent link: https://www.econbiz.de/10013470575
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The nexus between corporate social responsibility of airports and passenger satisfaction : a cross-country study
Alam, Fahad; Yang, Qing; Bandara, Yapa Mahinda; Ahmad, Nisar - In: Corporate social responsibility and environmental management 31 (2024) 3, pp. 2454-2473
Persistent link: https://www.econbiz.de/10014531414
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Antecedents and outcomes of telecom reputation in Ghana
Anlesinya, Alex; Bukari, Zakari; Bonuedi, Amy Afi; … - In: International journal of services, economics and management 9 (2018) 1, pp. 36-60
Persistent link: https://www.econbiz.de/10011971872
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Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel; Espino Rodríguez, Toms F. - In: Journal of vacation marketing : an international journal 24 (2018) 3, pp. 261-274
Persistent link: https://www.econbiz.de/10011912209
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Reputation, satisfaction of Zakat distribution, and service quality as determinant of stakeholder trust in zakat institutions
Zainal, Hafizah; Bakar, Azizi Abu; Ram Al Jaffri Saad - In: International journal of economics and financial issues … 6 (2016) 7, pp. 72-76
Persistent link: https://www.econbiz.de/10011782596