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The moderating role of website familiarity in the relationships between e-service quality, e-satisfaction and e-loyalty
Kaya, Bahar; Behravesh, Elaheh; Abubakar, A. Mohammed; … - In: Journal of internet commerce 18 (2019) 4, pp. 369-394
Persistent link: https://www.econbiz.de/10012179600
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Passengers' service perceptions emerging from user-generated content during the pandemic : the case of leading low-cost carriers
Saydam, Mehmet Bahri; Olorunsola, Victor Oluwafemi; … - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1960-1979
Persistent link: https://www.econbiz.de/10014380892