The moderating role of website familiarity in the relationships between e-service quality, e-satisfaction and e-loyalty
Bahar Kaya, Elaheh Behravesh, A. Mohammed Abubakar, Omer Sami Kaya, and Carlos Orús
| Year of publication: |
2019
|
|---|---|
| Authors: | Kaya, Bahar ; Behravesh, Elaheh ; Abubakar, A. Mohammed ; Kaya, Omer Sami ; Orús, Carlos |
| Published in: |
Journal of internet commerce. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-287X, ZDB-ID 2112885-6. - Vol. 18.2019, 4, p. 369-394
|
| Subject: | Customer e-satisfaction | e-loyalty | e-service quality | website familiarity | Website | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332861.2019.1668658 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012179600