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~subject:"Customer satisfaction"
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Customer satisfaction
Künstliche Intelligenz
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International journal of hospitality management
153
Journal of hospitality marketing & management
63
International journal of contemporary hospitality management
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Journal of retailing and consumer services
44
Journal of business research : JBR
39
Journal of travel and tourism marketing
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Tourism management : research, policies, practice
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Tourism management perspectives : TMP
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Psychology & marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Services marketing quarterly
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Cogent business & management
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Journal of Asian finance, economics and business : JAFEB
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European journal of marketing : EJM
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International journal of services and operations management
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Journal of hospitality and tourism insights
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Journal of service research : JSR
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Journal of service theory and practice : JSTP
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Managing service quality : MSQ ; an international journal
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Total quality management & business excellence
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Journal of air transport management
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Quality management journal : QMJ
7
The TQM journal : the international review of organizational improvement
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Administrative Sciences : open access journal
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Asia Pacific journal of marketing and logistics
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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International journal of business excellence : IJBEX
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International journal of electronic customer relationship management : IJECRM
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International journal of quality and service sciences
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International journal of services, economics and management
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Journal of business ethics : JOBE
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Journal of the Academy of Marketing Science
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Middle East journal of management : MEJM
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ECONIS (ZBW)
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1
Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas
;
Karantinou, Kalipso
;
Koritos, Christos
; …
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
Saved in:
2
Consumers' perspectives on service staff with disabilities in the hospitality industry
Kuo, Pei-Jou
;
Kalargyrou, Valentini
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 164-182
Persistent link: https://www.econbiz.de/10010249700
Saved in:
3
Gender roles and the commodification of beauty and physical attractiveness in restaurants : perspectives of female servers
Basnyat, Sandeep
;
Che, Ian Teng
;
Ip, Ka Hou
- In:
Tourism and hospitality research : THR
21
(
2021
)
4
,
pp. 447-460
Persistent link: https://www.econbiz.de/10012660583
Saved in:
4
Case studies on food experiences in marketing, retail, and events
Doppler, Susanne
(
ed.
);
Steffen, Adrienne
(
ed.
)
-
2020
Persistent link: https://www.econbiz.de/10012385424
Saved in:
5
Analysing the satisfaction of halal
restaurant
guests through online ratings on TripAdvisor
Tepavčević, Jelena
;
Bradić, Milan
;
Luković, Slobodan
- In:
Bizinfo (Blace) : časopis iz oblasti ekonomije …
12
(
2021
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012615877
Saved in:
6
Customers who misbehave : identifying
restaurant
guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
7
Strategic target customers of food and beverage offerings in full-service hotels : outside-hotel customers
Mun, Sung Gyun
;
Park, Eunhye Olivia
;
Woo, Linda
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185230
Saved in:
8
Traditional
restaurant
managers' use of sensory marketing to maintain customer satisfaction : findings from PLS-SEM and fsQCA
Silaban, Pantas H.
;
Chen, Wen-Kuo
;
Eunike, Ixora Javanisa
; …
- In:
Cogent business & management
10
(
2023
)
1
,
pp. 1-22
ultimately lead to customer satisfaction based on sensory marketing that can serve as guidelines for
restaurant
managers. The …
Persistent link: https://www.econbiz.de/10014477188
Saved in:
9
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
10
Identifying
restaurant
satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil
;
Seo, Soobin
;
Choi, Jihee
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
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