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Revisiting the Big Middle : an...
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Customer satisfaction
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Beziehungsmarketing
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Azuma, Nobukazu
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Yokoyama, Narimasa
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Ryoo, Yuhosua
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International journal of retail and distribution management
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Journal of business research : JBR
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Journal of retailing and consumer services
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ECONIS (ZBW)
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Moderating effect of customer's retail format perception on customer satisfaction formation : an empirical study of mini-supermarkets in an urban retail market setting
Yokoyama, Narimasa
;
Azuma, Nobukazu
;
Kim, Woonho
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209717
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2
The impact of e-retail usage on relative retail patronage formation
Yokoyama, Narimasa
;
Azuma, Nobukazu
;
Kim, Woonho
- In:
International journal of retail and distribution management
51
(
2023
)
13
,
pp. 16-32
Persistent link: https://www.econbiz.de/10014484183
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3
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
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