Moderating effect of customer's retail format perception on customer satisfaction formation : an empirical study of mini-supermarkets in an urban retail market setting
Narimasa Yokoyama, Nobukazu Azuma, Woonho Kim
| Year of publication: |
2022
|
|---|---|
| Authors: | Yokoyama, Narimasa ; Azuma, Nobukazu ; Kim, Woonho |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 66.2022, p. 1-9
|
| Subject: | Customer satisfaction | Customers' retail format perception | Store attribute | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Betriebsform | Retail format |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2022.102935 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013209717