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Customer satisfaction
Konsumentenverhalten
78,486
Consumer behaviour
78,479
Theorie
10,269
Theory
10,228
Beziehungsmarketing
8,895
Relationship marketing
8,892
Markenführung
7,757
Brand management
7,756
Internationaler Markteintritt
6,999
International market entry
6,973
Markenimage
6,657
Brand image
6,626
Internationales Marketing
5,776
USA
5,503
Verbraucher
5,477
Online retailing
5,459
Online-Handel
5,459
Kundenzufriedenheit
5,388
United States
5,279
Deutschland
5,158
International marketing
5,110
Social Web
4,652
Social web
4,652
Germany
4,593
Markenartikel
4,453
Online-Marketing
4,443
Internet marketing
4,419
Einzelhandel
4,400
Brand
4,344
Dienstleistungsqualität
4,282
Service quality
4,281
Retail trade
4,267
Multinationales Unternehmen
4,093
Transnational corporation
3,994
Verbraucherverhalten
3,899
Electronic Commerce
3,676
Werbewirkung
3,598
Advertising effects
3,570
E-commerce
3,538
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2,867
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922
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4,738
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649
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3
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4,623
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4,623
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111
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111
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72
Graue Literatur
67
Non-commercial literature
67
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49
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48
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48
Arbeitspapier
40
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40
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13
Sammelwerk
13
Konferenzschrift
10
Aufsatzsammlung
8
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4
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4
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4
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4
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4
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3
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2
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English
5,286
German
102
French
2
Author
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Han, Heesup
54
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Wu, Luorong
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Keiningham, Timothy
10
Liu, Chih-Hsing
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Muskat, Birgit
9
Qu, Hailin
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
Verhoef, Peter C.
9
Xu, Xun
9
Yu, Jongsik
9
Ali, Faizan
8
Gursoy, Dogan
8
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
154
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
75
Services marketing quarterly
57
Tourism management : research, policies, practice
55
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Journal of strategic marketing
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
Journal of the Academy of Marketing Science
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
Journal of air transport management
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Journal of Islamic marketing
24
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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ECONIS (ZBW)
5,389
BASE
1
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1
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of
5,390
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1
The impact of banks adoption of multi-channels mix on the internet banking service encounter quality : the case of
Arab
Middle East region
Migdadi, Yazan Khalid Abed-Allah
;
Omary, Ola Maher Al.
- In:
International journal of services and standards
12
(
2017
)
1
,
pp. 47-63
Persistent link: https://www.econbiz.de/10011874861
Saved in:
2
Consumers
and services
Gabbott, Mark
;
Hogg, Gillian
-
1998
Persistent link: https://www.econbiz.de/10000643442
Saved in:
3
Die Zeitverwendung von Konsumenten : Implikationen für das Dienstleistungsmarketing
Schäffer, Sabine M.
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001769373
Saved in:
4
The role of shopping sophistication in creating satisfying purchase outcomes
Newell, Stephen J.
;
Wu, Bob T.
;
Titus, Philip A.
; …
- In:
American journal of business : applying research to …
26
(
2011
)
2
,
pp. 129-144
Persistent link: https://www.econbiz.de/10009419278
Saved in:
5
Konsumentenglück und multisensorische Markenführung : Wie erlebbare Marken Loyalität stiften
Mauthe, Oliver
-
2010
Persistent link: https://www.econbiz.de/10013430816
Saved in:
6
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho
;
Nguyen, Conghoang
;
Lin, Binshan
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
Saved in:
7
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.
;
Huang, Yinghua
;
Wang, Baoheng
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
Saved in:
8
Consumer Dissatisfaction : A Cross-Cultural Comparison
Lundstrom, William J.
;
White, D. Steven
;
McAuley, Andrew
-
2009
samples of U.S. and U.K. business student/
consumers
and shows markedly dissimilar structures …
Persistent link: https://www.econbiz.de/10014206612
Saved in:
9
The effect of customer ethnocentrism and customer participation on global brand attitude : the perspective of Chinese customer
Hong, EunPyo
;
Park, Jungkun
;
Pensri Jaroenwanit
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014240277
Saved in:
10
Impact of internal marketing on the customer perceptions in SMEs
Demir, Ahmet
- In:
International journal of services and operations …
42
(
2022
)
3
,
pp. 379-396
Persistent link: https://www.econbiz.de/10013367345
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