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Customer satisfaction
Industrie
51,555
Manufacturing industries
37,989
Service quality
21,814
Dienstleistungsqualität
21,063
Digitalisierung
16,920
Digitization
14,551
Value creation
14,235
Betriebliche Wertschöpfung
14,071
Dienstleistungssektor
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7,181
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6,879
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6,619
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6,452
Consumer behaviour
6,211
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6,147
Produktgestaltung
5,702
Relationship marketing
5,614
Beziehungsmarketing
5,602
Product design
4,769
Indien
4,760
Innovationsmanagement
4,736
India
4,574
Innovation management
4,523
Welt
4,405
World
4,355
China
4,219
Supply chain
4,152
Lieferkette
4,142
Technischer Fortschritt
4,082
Unternehmenserfolg
4,075
Firm performance
4,025
Qualitätsmanagement
3,895
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
18
Shahin, Arash
17
McColl-Kennedy, Janet R.
16
Söderlund, Magnus
15
Balaji, M. S.
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Van Vaerenbergh, Yves
12
Grégoire, Yany
11
Guchait, Priyanko
11
Ali, Faizan
10
Amin, Muslim
10
Edvardsson, Bo
10
Gil Saura, Irene
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Ryu, Kisang
9
Walsh, Gianfranco
9
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Nomos Verlagsgesellschaft
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Books on Demand GmbH <Norderstedt>
2
Springer Fachmedien Wiesbaden
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Duale Hochschule Baden-Württemberg Mannheim
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Freie Universität Berlin
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Georg-August-Universität Göttingen
1
ICServ <5., 2017, Wien>
1
IGI Global
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Society for Consumer Psychology
1
Springer International Publishing
1
Springer-Verlag GmbH
1
Technische Universität Berlin / Universitätsbibliothek
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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International journal of hospitality management
229
Journal of retailing and consumer services
225
Journal of business research : JBR
149
The journal of services marketing
140
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
129
The service industries journal
106
Journal of hospitality marketing & management
98
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
85
Services marketing quarterly
81
Tourism management : research, policies, practice
67
Journal of air transport management
65
The TQM journal : the international review of organizational improvement
65
Service business
63
International journal of quality and service sciences
61
Journal of service research : JSR
60
Cogent business & management
57
International journal of productivity and quality management : IJPQM
56
International journal of services and operations management
56
Total quality management & business excellence
55
International journal of quality & reliability management
50
International journal of services, economics and management
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Journal of service management
46
Asia Pacific journal of marketing and logistics
45
Managing service quality : MSQ ; an international journal
43
International journal of services and operations management : IJSOM
42
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of Services Marketing
34
International journal of electronic marketing and retailing : IJEMR
31
Journal of strategic marketing
30
Journal of service research
29
Journal of the Academy of Marketing Science
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
Tourism management perspectives : TMP
28
International journal of business information systems : IJBIS
26
Journal of hospitality and tourism insights
26
Journal of service theory and practice
26
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ECONIS (ZBW)
6,609
Other ZBW resources
169
RePEc
20
EconStor
11
BASE
2
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul
;
Brennan, Louis
- In:
Journal of service research
22
(
2019
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10012005761
Saved in:
4
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
5
What can satisfy customers in servitization? : service or goods innovation
Xiao, Xiaohong
;
Zhou, Chengxu
;
Mao, Hongyi
- In:
The journal of business & industrial marketing
38
(
2023
)
10
,
pp. 2030-2046
Persistent link: https://www.econbiz.de/10014471880
Saved in:
6
How does manufacturing service perceived value influence customer satisfaction? : an investigation of global semiconductor industry
Chou, Chieh-min
- In:
International journal of production research
52
(
2014
)
17
,
pp. 5041-5054
Persistent link: https://www.econbiz.de/10010419111
Saved in:
7
New service development by manufacturing firms : effects of customer participation under environmental contingencies
Morgan, Todd
;
Anokhin, Sergey Alexander
;
Wincent, Joakim
- In:
Journal of business research : JBR
104
(
2019
),
pp. 497-505
Persistent link: https://www.econbiz.de/10012105180
Saved in:
8
Designing a user-centred public transportation services : an integrated quality service systems approach
Suzianti, Amalia
;
Nadhira Dhana Shafira
- In:
International journal of agile systems and management : …
14
(
2021
)
3
,
pp. 438-466
Persistent link: https://www.econbiz.de/10012668311
Saved in:
9
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
10
Introducing a sensemaking perspective to the service experience
Kemppainen, Tiina
;
Uusitalo, Outi
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10013190894
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