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~subject:"Customer satisfaction"
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Retail & wholesale inventories...
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Customer satisfaction
Consumer behaviour
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Konsumentenverhalten
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Lieferkette
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Retail trade
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costs
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driver shortage
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driver turnover
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partially automated trucks
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teenaged truck drivers
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truckload
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consumer response
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long-distance motor carrier
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service design
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stockout
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International journal of physical distribution and logistics management
1
Journal of business logistics
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ECONIS (ZBW)
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Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery
Peinkofer, Simone T.
;
Esper, Terry L.
;
Smith, Ronn J.
; …
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10013347440
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2
The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer
Jones, Angela L.
;
Miller, Jason
;
Whipple, Judith M.
; …
- In:
International journal of physical distribution and …
54
(
2024
)
1
,
pp. 40-60
Persistent link: https://www.econbiz.de/10014466376
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