The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer
Year of publication: |
2024
|
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Authors: | Jones, Angela L. ; Miller, Jason ; Whipple, Judith M. ; Griffis, Stanley E. ; Voorhees, Clay M. |
Published in: |
International journal of physical distribution and logistics management. - Bingley : Emerald, ISSN 0020-7527, ZDB-ID 2032079-6. - Vol. 54.2024, 1, p. 40-60
|
Subject: | Informational justice | Interpersonal justice | Positive word-of-mouth | Retail returns | Return satisfaction | Trust | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Gerechtigkeit | Justice | Vertrauen | Confidence | Virales Marketing | Viral marketing | Kapitaleinkommen | Capital income | Arbeitszufriedenheit | Job satisfaction | Beschwerdemanagement | Complaint management | Meinung | Opinion | Konsumentenverhalten | Consumer behaviour |
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