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An empirical study of factors affecting customer loyalty in e-business : a predictive study in selected states of India
Mackasare, Swapnil; Chowdhury, Sanjit Roy - In: International journal of electronic customer … 11 (2017/2018) 3, pp. 203-236
Persistent link: https://www.econbiz.de/10011966932
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On custom
Schlicht, Ekkehart - 1992
Persistent link: https://www.econbiz.de/10000148766
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Customers' purchasing criticality and post-service failure recovery satisfaction and restoration of trust of an online customer segment : an exploratory study
Butaney, Gul T.; Shekhar, Vaibhav; Butaney, Bhupin - In: The journal of current research in global business : JCRGB 14 (2011) 21, pp. 68-74
Persistent link: https://www.econbiz.de/10008860141
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Assurance seals, on-line customer satisfaction, and repurchase intention
Park, Insu; Bhatnagar, Amit; Rao, H. Raghav - In: International journal of electronic commerce : IJEC 14 (2009/10) 3, pp. 11-34
Persistent link: https://www.econbiz.de/10003965112
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Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea
Susanto, Aries; Lee, Hwansoo; Zo, Hangjung; Ciganek, … - In: Journal of global information management : an official … 21 (2013) 2, pp. 72-95
Persistent link: https://www.econbiz.de/10009767279
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Do customization programs of e-commerce companies lead to better relationship with consumers?
Lee, Jihyun; Lee, Yuri; Lee, Yoon Jung - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 262-274
Persistent link: https://www.econbiz.de/10009730241
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The discourse of "respect for customers"
Daskou, Sofia; Konstas, Despina D. - In: International journal of economics and business research 6 (2013) 4, pp. 400-410
Persistent link: https://www.econbiz.de/10010349074
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The effect of perceived security on consumers' intent to use : satisfaction and loyalty to m-commerce in China
Xu, Hongjiang - In: Journal of electronic commerce in organizations : the … 11 (2013) 4, pp. 37-51
Persistent link: https://www.econbiz.de/10010252890
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Evaluating specific service quality aspects which impact on customers' behavioural loyalty in high-tech internet services
Thaichon, Paramaporn; Jebarajakirthy, Charles - In: Asia Pacific journal of marketing and logistics 28 (2016) 1, pp. 141-159
Persistent link: https://www.econbiz.de/10011529483
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Mobile phone customer retention strategies and Chinese e-commerce
Peng, Jianping; Quan, Jing; Zhang, Shaoling - In: Electronic commerce research and applications 12 (2013) 5, pp. 321-327
Persistent link: https://www.econbiz.de/10010505472