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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,505
Konsumentenverhalten
80,376
Bibliometrie
20,209
Bibliometrics
20,194
Theorie
9,898
Theory
9,895
Relationship marketing
9,197
Beziehungsmarketing
9,156
Brand management
7,712
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7,669
Brand image
6,830
Markenimage
6,785
Online retailing
5,703
Online-Handel
5,699
USA
5,699
Kundenzufriedenheit
5,633
United States
5,532
Social Web
5,094
Social web
5,094
Online-Marketing
4,732
Internet marketing
4,726
Service quality
4,586
Dienstleistungsqualität
4,538
Deutschland
4,382
Brand
4,362
Markenartikel
4,341
Germany
4,232
Einzelhandel
4,231
Retail trade
4,204
Electronic Commerce
3,780
Werbewirkung
3,735
Advertising effects
3,712
E-commerce
3,676
Verbraucherverhalten
3,587
Experiment
3,499
Emotion
3,483
Advertising
3,189
Werbung
3,086
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2,913
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966
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Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
18
Wong, IpKin Anthony
18
Bilgihan, Anil
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Loureiro, Sandra Maria Correia
14
Söderlund, Magnus
14
Jang, Soocheong
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Kim, Jinkyung Jenny
10
Qu, Hailin
10
Sreejesh, S.
10
Torres, Edwin N.
10
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Rohman, Fatchur
9
Sparks, Beverley
9
Verhoef, Peter C.
9
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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All
Journal of retailing and consumer services
320
International journal of hospitality management
201
Journal of business research : JBR
151
The journal of services marketing
102
Journal of hospitality marketing & management
96
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
81
Cogent business & management
73
Tourism management : research, policies, practice
62
Services marketing quarterly
58
Psychology & marketing
51
The service industries journal
50
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
42
Service business
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of service management
40
Journal of service research : JSR
39
Tourism management perspectives : TMP
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of Services Marketing
32
The international review of retail, distribution and consumer research
31
The TQM journal : the international review of organizational improvement
29
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of services, economics and management
27
Journal of Islamic marketing
27
Journal of air transport management
27
Journal of the Academy of Marketing Science
27
Total quality management & business excellence
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
International journal of business information systems : IJBIS
24
Journal of retailing
24
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ECONIS (ZBW)
5,634
Other ZBW resources
165
BASE
3
RePEc
1
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1
Brand liking and consumer gratitude effects on consumer-brand love relationships and repurchase intention
Prapatsorn Suetrong
;
Pires, Guilherme D.
- In:
International journal of economics and business …
21
(
2021
)
4
,
pp. 458-480
Persistent link: https://www.econbiz.de/10012597873
Saved in:
2
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
3
An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers
Tsai, Chen-Tsang
;
Hsu, Hsuan
;
Chen, Chia-Chi
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 869-885
Persistent link: https://www.econbiz.de/10012312159
Saved in:
4
Towards understanding the effects of time and emotions on the vacation experience
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
- In:
Tourism review : the official journal of the AIEST
72
(
2017
)
4
,
pp. 357-374
Persistent link: https://www.econbiz.de/10011806369
Saved in:
5
Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
Saved in:
6
Consumer preference, satisfaction, and intentional behavior : investigating consumer
attitudes
for branded or unbranded products
Iazzi, Antonio
;
Vrontis, Demetris
;
Trio, Oronzo
; …
- In:
Journal of transnational management : the official …
21
(
2016
)
2
,
pp. 84-98
Persistent link: https://www.econbiz.de/10011527144
Saved in:
7
Relationships and trust in perceiving price fairness : an exploratory study
Hinner, Michael B.
- In:
Economics and business review
2
(
2016
)
2
,
pp. 54-73
Persistent link: https://www.econbiz.de/10011535216
Saved in:
8
Customers perceptions toward the use of online services : the case of Saudi telecommunication sector
Al-Shourah, Abdullah Ahmed
- In:
Journal of management research
6
(
2014
)
1
,
pp. 239-256
Persistent link: https://www.econbiz.de/10010430645
Saved in:
9
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
10
Impact of cultural contact on satisfaction and attachment : mediating roles of creative experiences and cultural memories
Li, Yong-Quan
;
Liu, Chih-Hsing
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 221-245
Persistent link: https://www.econbiz.de/10012256130
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