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A structural equation modelling evaluation of antecedents and interconnections of call centre agents' intention to quit
Iwu, Chux Gervase; Opute, Abdullah Promise; … - In: Journal of risk and financial management : JRFM 14 (2021) 4, pp. 1-21
Call centers play a significant role in the operational dynamics of different types of businesses. This is especially the case because a call center agent’s demeanor can impair or engender customer satisfaction, which has ramifications for business patronage. Unfortunately, the pressures...
Persistent link: https://www.econbiz.de/10012522259
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Development and initial validation of a hospitality employees' job satisfaction index : evidence from Australia
McPhail, Ruth; Patiar, Anoop; Herington, Carmel; Creed, … - In: International journal of contemporary hospitality management 27 (2015) 8, pp. 1814-1838
Persistent link: https://www.econbiz.de/10011447528
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Job satisfaction and employee turnover determinants in high contact services : insights from employees' online reviews
Stamolampros, Panagiotis; Korfiatis, Nikolaos; … - In: Tourism management : research, policies, practice 75 (2019), pp. 130-147
Persistent link: https://www.econbiz.de/10012063580
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The benefits of walking your talk : aggregate effects of behavioral integrity on guest satisfaction, turnover, and hotel profitability
Simons, Tony; McLean Parks, Judi; Tomlinson, Edward C. - In: Cornell hospitality quarterly : CQ 59 (2018) 3, pp. 257-274
Persistent link: https://www.econbiz.de/10011912810
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The impact of green training on employee turnover intention and customer satisfaction : an integrated perspective
Han, Jung Woo; Kok, Seng Kiat; McClelland, Bob - In: Corporate social responsibility and environmental management 30 (2023) 6, pp. 3006-3019
Persistent link: https://www.econbiz.de/10014426728
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Development and initial validation of a hospitality employees’ job satisfaction index
McPhail, Ruth; Patiar, Anoop; Herington, Carmel; Creed, … - In: International Journal of Contemporary Hospitality Management 27 (2015) 8, pp. 1814-1838
Purpose – The purpose of this study was to develop and validate a self-reporting tool: the hospitality employee’ satisfaction index. Design/methodology/approach – The 15-item instrument presented in this study was developed through an examination of the extant literature and seven focus...
Persistent link: https://www.econbiz.de/10014763945
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Correlates of nonwork and work satisfaction among hotel employees : implications for managers
Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 375-406
Persistent link: https://www.econbiz.de/10009767985
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Proactive career orientation and physical mobility preference as predictors of important work attitudes : the moderating role of pay satisfaction
Redondo, Raquel; Sparrow, Paul R.; Hernández-Lechuga, … - In: International journal of human resource management 34 (2023) 8, pp. 1554-1583
Persistent link: https://www.econbiz.de/10014323055
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Career adaptability and academic satisfaction : examining work volition and self efficacy as mediators
Duffy, Ryan D.; Douglass, Richard P.; Autin, Kelsey L. - In: Journal of vocational behavior 90 (2015), pp. 46-54
Persistent link: https://www.econbiz.de/10011400922
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Development of early vocational behavior : parallel associations between career engagement and satisfaction
Upadyaya, Katja; Salmela-Aro, Katariina - In: Journal of vocational behavior 90 (2015), pp. 66-74
Persistent link: https://www.econbiz.de/10011400928