Development and initial validation of a hospitality employees' job satisfaction index : evidence from Australia

Ruth McPhail (Department of Employment Relations and Human Resources, Griffith University, Gold Coast, Australia), Anoop Patiar (Department of Tourism, Sport and Hotel Management, Griffith University, Brisbane, Australia), Carmel Herington (Macquarie Graduate School of Management, Macquarie University, Sydney, Australia), Peter Creed (School of Applied Psychology, Griffith University, Gold Coast, Australia), and Michael Davidson (Department of Tourism, Sport and Hotel Management, Griffith University, Gold Coast, Australia)