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Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines

Han, Heesup; Koo, Bonhak; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 37 (2020) 3, pp. 347-360

Persistent link: https://www.econbiz.de/10012289336

The anomaly of airline passenger behavioral intention : a comparison between low-cost and full-service airlines

Auryn Rachma Maulisa; Rahayu Hijrah Hati - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 75-90

Persistent link: https://www.econbiz.de/10012106923

Further investigation of behavioural intention towards LCAs : multi-group analyses of air traveller behaviouristics

Chawannuch Wungrotjanarut; Racela, Olimpia C. - In: Journal of Asia Business Studies 16 (2022) 1, pp. 101-120

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Impact of value co-creation on international customer satisfaction in the airsoft industry : does country of origin matter?

Menet, Gabriela; Szarucki, Marek - In: Journal of risk and financial management : JRFM 13 (2020) 10/223, pp. 1-23

The paper´s objective is to investigate the impact of value proposition co-creation on international customer satisfaction in the airsoft industry. This empirical paper aims at answering a question "Which factors influence satisfaction of the international customers involved in the process of...

Persistent link: https://www.econbiz.de/10012388133

The mediating role of relational benefit between service quality and customer loyalty in airline industry

Chen, Po-tsang; Hu, Hsin-hui - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1084-1095

Persistent link: https://www.econbiz.de/10009793751

Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry

Nikbin, Davoud; Marimuthu, Malliga; Hyun, Sunghyup Sean; … - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 817-834

Persistent link: https://www.econbiz.de/10010469250

Identifying customer satisfaction estimators using review mining

Suzuki, Takayuki; Gemba, Kiminori; Aoyama, Atsushi - In: International journal of technology marketing : IJTMkt 9 (2014) 2, pp. 187-210

Persistent link: https://www.econbiz.de/10010404505

Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective

Matikiti, Rosemary; Roberts-Lombard, Mornay; … - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 403-414

Persistent link: https://www.econbiz.de/10012179413

Customer satisfaction and loyalty : a study of interrelationships and effects in Nigerian domestic airline industry

Ganiyu, Rahim A. - In: Oradea journal of business and economics 2 (2017) 1, pp. 7-20

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Nordic Airports' service quality attributes : themes in online reviews

Arasli, Hüseyin; Saydam, Mehmet Bahri; Jafari, Kaveh; … - In: Scandinavian journal of hospitality and tourism 23 (2023) 2/3, pp. 248-263

Persistent link: https://www.econbiz.de/10014439088

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