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Customer service
Dienstleistung
3,686
Services
3,681
Dienstleistungssektor
961
Service industry
928
Innovation
582
Theorie
491
Theory
491
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444
Service quality
444
Deutschland
392
Germany
358
Dienstleistungen
356
Innovationsmanagement
333
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319
Beziehungsmarketing
276
Relationship marketing
276
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256
Consumer behaviour
229
Konsumentenverhalten
229
USA
214
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207
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206
Unternehmensdienstleistung
206
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203
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201
Trade in services
201
Customer integration
181
Kundenintegration
181
Customer satisfaction
175
Kundenzufriedenheit
175
Betriebliche Wertschöpfung
172
Value creation
172
Dienstleistungsmanagement
158
Service management
158
Welt
157
World
157
Dienstleistungsmarketing
148
Services marketing
147
Kundenservice
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Wirtz, Jochen
5
Paluch, Stefanie
4
Gustafsson, Anders
3
Kunz, Werner H.
3
Pitardi, Valentina
3
Chase, Richard B.
2
Guo, Liang
2
Kessler-Thönes, Tino
2
Kleinaltenkamp, Michael
2
Liu, Canmian
2
McColl-Kennedy, Janet R.
2
Schepers, Jeroen
2
Sousa, Rui
2
Subramony, Mahesh
2
Vredenburg, Jessica
2
Xie, Lishan
2
Abney, Alexandra K.
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Al-Ababneh, Mukhles M.
1
Al-Badarneh, Mohammad B.
1
Al-Sabi, Samer M.
1
Ali, Ahsan
1
Alkire, Linda
1
Amorim, Marlene
1
Anagnostopoulos, Zissis
1
Arshad, Arif Mohammad
1
Arumuganathan, R.
1
Azlan Amran
1
Baek, Jihyun
1
Bahadur, Waseem
1
Ball, Joan
1
Barnes, Donald C.
1
Barrios, Andrés
1
Barrot, Christian
1
Baumann, Michael
1
Becker, Jan U.
1
Belanche, Daniel
1
Bell, Simon J.
1
Bellos, Ioannis
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Institut für Technik der Betriebsführung
3
Handwerkskammer Berlin
1
Institut für Technik der Betriebsführung im Handwerk
1
Kuratorium der Deutschen Wirtschaft für Berufsbildung
1
Tagung der Kaufmännischen Ausbildungsleiter <1998, Leipzig>
1
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The journal of services marketing
16
International journal of hospitality management
7
Journal of service management
7
The service industries journal
5
Journal of service research
4
Journal of service theory and practice
4
Journal of retailing and consumer services
3
International journal of innovation management
2
Journal of business research : JBR
2
Journal of service research : JSR
2
(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
1
A Research Agenda for Service Marketing
1
Asian business & management
1
Australasian marketing journal
1
Business horizons
1
California management review
1
Decision sciences : DS
1
Dienstleistungscontrolling
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of marketing
1
European journal of marketing : EJM
1
European review of service economics and management
1
Forschung aus der Hans-Böckler-Stiftung
1
Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Edition Wissenschaft / Marktorientiertes Management
1
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing
1
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
1
IEEE transactions on engineering management : EM
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of business innovation and research : IJBIR
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of economics and financial issues : IJEFI
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of product development : IJPD
1
International journal of production research
1
International journal of services and operations management
1
International journal of services and standards
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ECONIS (ZBW)
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1
Wettbewerbsfaktor Dienstleistung : Produktion von
Dienstleistungen
- Produktion als Dienstleistung
Corsten, Hans
(
ed.
);
Schneider, Herfried
(
contributor
)
-
1999
Persistent link: https://www.econbiz.de/10000682201
Saved in:
2
Incentives and frameworks for increasing the capital value, service value and use rates of durable goods
Weaver, Paul M.
- In:
International journal of product development : IJPD
6
(
2008
)
3/4
,
pp. 310-333
Persistent link: https://www.econbiz.de/10003775824
Saved in:
3
Service is front stage : positioning services for value advantage
Teboul, James
-
2006
Persistent link: https://www.econbiz.de/10003288133
Saved in:
4
Service cancellation and competitive refund policy
Guo, Liang
- In:
Marketing science : the marketing journal of the …
28
(
2009
)
5
,
pp. 901-917
Persistent link: https://www.econbiz.de/10003900005
Saved in:
5
Market-oriented airline service design
Schön, Cornelia
- In:
Operations research proceedings 2006 : selected papers …
,
(pp. 361-366)
.
2007
Persistent link: https://www.econbiz.de/10003471360
Saved in:
6
Konstruktion und Anwendung einer Entwicklungsmethodik für Product-Service Systems
Thomas, Oliver
;
Walter, Philipp
;
Loos, Peter
- In:
Hybride Wertschöpfung : mobile Anwendungssysteme für …
,
(pp. 61-81)
.
2010
Persistent link: https://www.econbiz.de/10003973602
Saved in:
7
Service encounter analysis based on customer retrospection
Echeverri, Per
- In:
Involving customers in new service development
,
(pp. 187-208)
.
2006
Persistent link: https://www.econbiz.de/10003593237
Saved in:
8
The service imperative
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Business horizons
51
(
2008
)
1
,
pp. 39-46
Persistent link: https://www.econbiz.de/10003708228
Saved in:
9
Kundenorientiertes Kostenmanagement bei beteiligungsintensiven
Dienstleistungen
Büttgen, Marion
- In:
Dienstleistungscontrolling
,
(pp. 369-393)
.
2005
Persistent link: https://www.econbiz.de/10003302064
Saved in:
10
Customers' relationship with the service firm and its sales personnel : does gender matter?
Cho, Yoon-na
;
Rutherford, Brian N.
- In:
Journal of marketing theory and practice
19
(
2011
)
3
,
pp. 325-336
Persistent link: https://www.econbiz.de/10009243277
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