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Turning users' innovativeness during ideation
Kristensson, Per; Magnusson, Peter - In: Creativity and innovation management 19 (2010) 2, pp. 147-159
Persistent link: https://www.econbiz.de/10003986740
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The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.; Gustafsson, Anders; Kristensson, Per - In: Journal of retailing and consumer services 30 (2016), pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
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The effect of gaze on consumers' encounter evaluation
Andersson, Pernille; Wästlund, Erik; Kristensson, Per - In: International journal of retail & distribution management 44 (2016) 4, pp. 372-396
Persistent link: https://www.econbiz.de/10011515570
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Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation
Kristensson, Per (ed.); Magnusson, Peter (ed.);  … - 2019
Persistent link: https://www.econbiz.de/10011913578