The effect of gaze on consumers' encounter evaluation
Year of publication: |
2016
|
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Authors: | Andersson, Pernille ; Wästlund, Erik ; Kristensson, Per |
Published in: |
International journal of retail & distribution management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-0552, ZDB-ID 1026884-4. - Vol. 44.2016, 4, p. 372-396
|
Subject: | Satisfaction | Frontline employee | Encounter experience | Eye gaze | Social impression | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction |
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