Narrow search
Showing 1 - 10 of 1,154
Cover Image
How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît; Chebat, Jean-Charles - In: Journal of retailing and consumer services 46 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
Cover Image
"How may I help you?" : improving telephone customer service in a medical clinic setting
Slowiak, Julie M. - In: Journal of organizational behavior management 34 (2014) 1, pp. 39-51
Persistent link: https://www.econbiz.de/10010355168
Cover Image
Utilizing and managing commerce and services online
Khosrowpour, Mehdi (contributor) - 2007
"This book provides comprehensive coverage and understanding of the social, cultural, organizational, and cognitive impacts of e-commerce technologies and advances in organizations around the world. E-commerce strategic management, leadership, organizational behavior, development, and employee...
Persistent link: https://www.econbiz.de/10003383475
Cover Image
How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung; Yoo, Jaewon - In: International journal of bank marketing 41 (2023) 7, pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
Cover Image
Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao; Wang, Yao-Chin; Qu, Hailin - In: The Cornell hospitality quarterly 63 (2022) 3, pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
Cover Image
CRM and retail service quality : front-line employee perspectives
O'Reilly, Kelly; Paper, David - In: International journal of retail & distribution management 40 (2012) 11, pp. 865-881
Persistent link: https://www.econbiz.de/10009686411
Cover Image
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Helmke, Stefan (ed.) - 2003 - 3., überarb. und erw. Aufl.
Persistent link: https://www.econbiz.de/10001749757
Cover Image
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Helmke, Stefan (ed.); Uebel, Matthias (contributor);  … - 2002 - 2., überarb. und erw. Aufl.
Persistent link: https://www.econbiz.de/10001633327
Cover Image
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
Helmke, Stefan (ed.) - 2001 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001566983
Cover Image
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
Helmke, Stefan (ed.) - 2008 - 4., vollst. überarb. Aufl.
Persistent link: https://www.econbiz.de/10003480558