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~subject:"Customer service"
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Consumer Involvement Differenc...
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Customer service
Service quality
29
Dienstleistungsqualität
28
Consumer behaviour
21
Konsumentenverhalten
21
Relationship marketing
20
Beziehungsmarketing
19
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungssektor
12
Service industry
12
Health care
10
Beschwerdemanagement
8
Betriebliche Wertschöpfung
8
Complaint management
8
Customer experience
8
Gesundheitsversorgung
8
Value creation
8
Dienstleistung
7
Kundenservice
7
Customer value
6
Emotion
6
Gesundheitswesen
6
Health care system
6
Kundenwert
6
Services
6
Well-being
6
Customer integration
5
Kundenintegration
5
Resource integration
5
Satisfaction
5
Service innovation
5
Australia
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Australien
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Business services
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Innovation
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Lebensqualität
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Professional services
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Quality of life
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English
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McColl-Kennedy, Janet R.
7
Gustafsson, Anders
4
Dagger, Tracey S.
2
Sirianni, Nancy J.
2
Witell, Lars
2
Aksoy, Lerzan
1
Bolton, Ruth N.
1
Brady, Michael K.
1
Butcher, Ken
1
Danaher, Peter J.
1
Field, Joy M.
1
Fotheringham, Darima
1
Huang, Ming-Hui
1
Lemon, Katherine N.
1
Nguyen, Doan T.
1
Ostrom, Amy L.
1
Snyder, Hannah
1
Sparks, Beverley
1
Subramony, Mahesh
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Sweeney, Jillian C.
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Tse, David K.
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Wuenderlich, Nancy V.
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European journal of marketing : EJM
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
1
The journal of services marketing
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ECONIS (ZBW)
7
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1
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
4
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
5
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
6
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
7
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
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