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~subject:"Customer service"
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Let them talk! Managing primar...
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Customer service
Consumer behaviour
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Beziehungsmarketing
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Relationship marketing
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Einzelhandel
15
Retail trade
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Online-Handel
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Product design
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Automatisierung
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Brand
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Brand image
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Closing time
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Cognition
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Competitive advantage
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Kognition
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Noble, Stephanie M.
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Breazeale, Michael J.
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Doorn, Jenny van
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Esmark, Carol L.
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Hulland, John
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Lee, Na Young
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Journal of business research : JBR
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Journal of retailing
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Journal of service research : JSR
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ECONIS (ZBW)
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So distant, yet useful : the impact of distal stories on customers' service expectations
Lee, Na Young
;
Noble, Stephanie M.
;
Zablah, Alex R.
- In:
Journal of business research : JBR
113
(
2020
),
pp. 230-242
Persistent link: https://www.econbiz.de/10012230473
Saved in:
2
Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van
;
Mende, Martin
;
Noble, Stephanie M.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
Saved in:
3
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
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