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Customer service
Beziehungsmarketing
4
Consumer behaviour
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Relationship marketing
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Salespeople
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Verkaufspersonal
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Emotion
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Brand management
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Citizenship behaviours
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Dienstleistungsqualität
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Einzelhandel
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Greece
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Kundenservice
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Matched data
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Moderation
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Work behaviour
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Arbeitskräfte
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Ifie, Kemefasu
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European journal of marketing
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The journal of services marketing
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ECONIS (ZBW)
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How and when does top management interaction with customers impact customer satisfaction?
Ifie, Kemefasu
- In:
European journal of marketing
57
(
2023
)
5
,
pp. 1380-1406
Persistent link: https://www.econbiz.de/10014252295
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2
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
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