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~subject:"Customer service"
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Customer loyalty, retention, a...
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Customer service
Relationship marketing
26,333
Beziehungsmarketing
25,658
Consumer behaviour
9,105
Konsumentenverhalten
9,061
Customer satisfaction
5,585
Kundenzufriedenheit
5,530
Service quality
3,993
Dienstleistungsqualität
3,980
Brand management
2,615
Markenführung
2,612
Deutschland
2,374
Germany
2,316
Theorie
2,258
Theory
2,253
Lieferantenmanagement
2,198
Supplier relationship management
2,197
Social Web
2,090
Social web
2,089
Brand image
1,918
Marketingmanagement
1,916
Markenimage
1,914
Marketing management
1,901
Kundenbindung
1,818
Electronic Commerce
1,749
E-commerce
1,668
Online-Marketing
1,641
Internet marketing
1,621
Kundenwert
1,517
Kundenintegration
1,486
Customer integration
1,485
Customer value
1,481
Vertrauen
1,408
Confidence
1,401
Einzelhandel
1,374
Retail trade
1,362
Brand
1,301
Markenartikel
1,291
Online-Handel
1,284
Online retailing
1,277
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Undetermined
491
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126
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870
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310
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6
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759
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759
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94
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94
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62
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56
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31
Sammelwerk
31
Graue Literatur
30
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30
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23
Ratgeber
19
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18
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16
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16
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16
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16
Lehrbuch
11
Textbook
11
Handbook
9
Handbuch
9
Bibliografie enthalten
8
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8
research-article
8
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4
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4
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4
Accompanied by computer file
2
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2
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2
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2
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2
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2
review
2
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1
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1
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1
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1
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1
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970
German
218
French
1
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1
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1
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Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Gustafsson, Anders
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Collier, Joel E.
5
Lucas, Robert W.
5
Pepels, Werner
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Georgiev, Marin
4
Hyken, Shep
4
Larivière, Bart
4
Mattila, Anna S.
4
Matzler, Kurt
4
Piccoli, Gabriele
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Sickel, Christian
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Ambika, Anupama
3
Angerer, Thomas
3
Bayón, Tomás
3
Bell, Chip R.
3
Brown, Tom
3
Büttgen, Marion
3
Chaker, Nawar N.
3
Chen, Jing
3
Cheung, Fung Yi Millissa
3
Chiguvi, Douglas
3
Coenen, Christian
3
Dixon, Matthew
3
Edvardsson, Bo
3
Ferraro, Carla
3
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Harvard Graduate School of Business Administration
2
AMACOM
1
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Droege & Comp. <Düsseldorf>
1
ESCP-EAP European School of Management
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
GABAL-Verlag GmbH
1
IGI Global
1
Instituto Valenciano de Investigaciones Económicas
1
Karlsruher Institut für Technologie
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
USA / General Accounting Office
1
Universität Rostock
1
Universität Stuttgart
1
VAWW - Verlag für angewandte Wirtschaftswissenschaften UG
1
Verband Deutscher Maschinen- und Anlagenbau
1
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Published in...
All
The journal of services marketing
39
Journal of retailing and consumer services
36
International journal of hospitality management
33
Journal of business research : JBR
32
Journal of service research
18
The service industries journal
16
Journal of service research : JSR
15
SpringerLink / Bücher
15
Journal of service theory and practice
12
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
European journal of marketing
6
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism management : research, policies, practice
6
European journal of marketing : EJM
5
European research studies
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
Springer eBook Collection / Business and Economics
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
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Source
All
ECONIS (ZBW)
1,174
Other ZBW resources
11
RePEc
1
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1
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1
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Simon, Hermann
(
ed.
);
Homburg, Christian
(
contributor
)
-
1998
-
3., aktualisierte und erw. Aufl.
Persistent link: https://www.econbiz.de/10000666048
Saved in:
2
Kundenbindung
durch After-Sales-Management
Schreiber, Klaus
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003916687
Saved in:
3
Das bunte Ei : mit Kundenbegeisterung gewinnen
Strupat, Ralf R.
-
2008
Persistent link: https://www.econbiz.de/10003672770
Saved in:
4
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
5
The relative contribution of love and trust towards customer loyalty
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
Australasian marketing journal
23
(
2015
)
1
,
pp. 13-18
Persistent link: https://www.econbiz.de/10011284767
Saved in:
6
Win the customer : 70 simple rules for sensational service
Martins, Flavio
-
2016
Persistent link: https://www.econbiz.de/10011344108
Saved in:
7
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
8
Determinants of customer loyalty for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
Saved in:
9
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
10
Netzwerkbasierte E-Services als Instrument zur
Kundenbindung
Schobert, Andreas
-
2004
Persistent link: https://www.econbiz.de/10002123309
Saved in:
1
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