//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer service"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Auditor Switching and Audit Fe...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer service
Service quality
21,753
Dienstleistungsqualität
21,002
Wirtschaftsprüfung
13,645
Financial audit
13,110
Customer satisfaction
6,498
Kundenzufriedenheit
6,310
Iran
6,076
Consumer behaviour
4,516
Konsumentenverhalten
4,463
Relationship marketing
4,045
Beziehungsmarketing
4,032
Qualitätsmanagement
2,778
Quality management
2,732
USA
2,403
United States
2,325
Deutschland
2,196
Germany
1,995
Theorie
1,921
Krankenhaus
1,877
Theory
1,874
Hospital
1,864
Honorar
1,682
Health care
1,610
Fee (Remuneration)
1,597
Gesundheitsversorgung
1,579
Corporate Governance
1,537
Corporate governance
1,518
Jahresabschlussprüfung
1,497
Financial statement audit
1,418
Gesundheitswesen
1,315
Health care system
1,294
Product quality
1,236
Produktqualität
1,225
service quality
1,195
Kundenservice
1,125
Rechnungswesen
1,111
Accounting
1,096
Dienstleistungssektor
1,087
Service industry
1,082
more ...
less ...
Online availability
All
Undetermined
644
Free
126
Type of publication
All
Article
1,056
Book / Working Paper
126
Type of publication (narrower categories)
All
Article in journal
943
Aufsatz in Zeitschrift
943
Aufsatz im Buch
52
Book section
52
research-article
33
Hochschulschrift
30
Thesis
21
Graue Literatur
15
Non-commercial literature
15
Case study
9
Fallstudie
9
Collection of articles of several authors
8
Sammelwerk
8
Arbeitspapier
7
Working Paper
7
case-report
6
Collection of articles written by one author
5
Sammlung
5
review-article
5
Guidebook
4
Ratgeber
4
conceptual-paper
4
viewpoint
4
Aufsatzsammlung
3
Konferenzschrift
3
Conference paper
2
Konferenzbeitrag
2
review
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Conference proceedings
1
Elektronischer Datenträger als Beilage
1
technical-paper
1
more ...
less ...
Language
All
English
1,120
German
62
Author
All
Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Söderlund, Magnus
6
Wirtz, Jochen
6
Edvardsson, Bo
5
Larivière, Bart
5
Lyu, Yijing
5
Sharma, Piyush
5
Shin, Hyunju
5
Ye, Yijiao
5
Cheung, Fung Yi Millissa
4
Ellinger, Alexander E.
4
Haas, Alexander
4
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Pitt, Leyland F.
4
Prentice, Catherine
4
Román, Sergio
4
Sands, Sean
4
To, Wai Ming
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Witell, Lars
4
Auh, Seigyoung
3
Baker, Melissa A.
3
Barnes, Donald C.
3
Berthon, Pierre R.
3
Bolton, Ruth N.
3
Bonfanti, Angelo
3
Borghi, Matteo
3
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
2
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
National Bureau of Economic Research
1
Springer Fachmedien Wiesbaden
1
Published in...
All
International journal of hospitality management
59
Journal of retailing and consumer services
58
The journal of services marketing
54
Journal of business research : JBR
38
Journal of service management
21
Journal of service research
20
International journal of contemporary hospitality management
19
The service industries journal
17
Journal of service research : JSR
16
Journal of hospitality marketing & management
15
Journal of service theory and practice
15
Services marketing quarterly
12
Tourism management : research, policies, practice
11
International journal of services and operations management
10
Journal of air transport management
10
Journal of the Academy of Marketing Science
10
Service business
10
International journal of quality and service sciences
9
Journal of Services Marketing
9
Journal of service theory and practice : JSTP
9
Psychology & marketing
9
The TQM journal : the international review of organizational improvement
9
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
International Journal of Bank Marketing
7
International journal of business and economics
7
International journal of services, economics and management
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
The TQM Magazine
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of consumer studies
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
Marketing letters : a journal of research in marketing
6
Benchmarking : an international journal ; BIJ
5
more ...
less ...
Source
All
ECONIS (ZBW)
1,126
Other ZBW resources
55
BASE
1
Showing
1
-
10
of
1,182
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
An integrated approach for service quality and effectiveness immprovement with a case study in the recycling pavilion service process of Isfahan municipality
Shahin, Arash
;
Attafar, Ali
;
Samea, Monireh
- In:
Measuring business excellence : the journal of …
16
(
2012
)
3
,
pp. 84-99
Persistent link: https://www.econbiz.de/10009671258
Saved in:
2
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
Saved in:
3
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
4
Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young
;
Choung, Eun-Mi
;
Boo, Je-Man
;
Kim, …
- In:
International journal of productivity and quality …
15
(
2015
)
2
,
pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
Saved in:
5
The impact of service delivery system effectiveness on service quality : a hierarchical apporach
Lodorfos, George
;
Kostopoulos, Giannis
;
Kaminakis, Kostas
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 169-181
Persistent link: https://www.econbiz.de/10011317304
Saved in:
6
Customer behaving badly!
Ang, Lawrence
;
Koslow, Scott
- In:
Advances in industrial and labor relations
19
(
2012
),
pp. 181-207
Persistent link: https://www.econbiz.de/10009746039
Saved in:
7
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
8
Script usage in standardized and customized service encounters : implications for perceived service quality
Victorino, Liana
;
Verma, Rohit
;
Wardell, Don G.
- In:
Production and operations management : an international …
22
(
2013
)
3
,
pp. 518-534
Persistent link: https://www.econbiz.de/10009760480
Saved in:
9
A critical evaluation of US airlines’ service quality performance : lower costs vs satisfied customers
Yayla-Kullu, Hesna Muge
;
Tansitpong, Praowpang
- In:
Journal of management and strategy : JMS
4
(
2013
)
4
,
pp. 1-11
Persistent link: https://www.econbiz.de/10010227126
Saved in:
10
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->