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Customer service
Service quality
21,815
Dienstleistungsqualität
21,064
Wirtschaftsprüfung
13,695
Financial audit
13,160
Product quality
10,849
Produktqualität
10,835
Theorie
7,128
Theory
6,961
Customer satisfaction
6,686
Consumer behaviour
6,522
Kundenzufriedenheit
6,491
Konsumentenverhalten
6,489
Reputation
6,094
Corporate reputation
5,068
Firmenimage
4,985
Relationship marketing
4,398
Beziehungsmarketing
4,393
Qualitätsmanagement
3,845
Quality management
3,748
USA
3,613
United States
3,512
Deutschland
3,031
Germany
2,808
Krankenhaus
1,947
Hospital
1,919
Corporate Governance
1,750
Corporate governance
1,724
Health care
1,672
Gesundheitsversorgung
1,645
Jahresabschlussprüfung
1,495
Financial statement audit
1,416
Honorar
1,406
Fee (Remuneration)
1,399
Gesundheitswesen
1,385
Health care system
1,357
Corporate social responsibility
1,283
China
1,267
Corporate Social Responsibility
1,255
Brand management
1,197
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1,079
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141
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1,147
German
73
French
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Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Söderlund, Magnus
6
Wirtz, Jochen
6
Edvardsson, Bo
5
Larivière, Bart
5
Lyu, Yijing
5
Sharma, Piyush
5
Shin, Hyunju
5
Ye, Yijiao
5
Cheung, Fung Yi Millissa
4
Ellinger, Alexander E.
4
Haas, Alexander
4
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Pitt, Leyland F.
4
Prentice, Catherine
4
Román, Sergio
4
Sands, Sean
4
To, Wai Ming
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Witell, Lars
4
Auh, Seigyoung
3
Baker, Melissa A.
3
Barnes, Donald C.
3
Berthon, Pierre R.
3
Bolton, Ruth N.
3
Bonfanti, Angelo
3
Borghi, Matteo
3
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
2
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Institut für Technik der Betriebsführung
1
National Bureau of Economic Research
1
Springer Fachmedien Wiesbaden
1
Westfälische Wilhelms-Universität Münster
1
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International journal of hospitality management
59
Journal of retailing and consumer services
58
The journal of services marketing
54
Journal of business research : JBR
39
Journal of service management
21
Journal of service research
20
International journal of contemporary hospitality management
19
The service industries journal
17
Journal of service research : JSR
16
Journal of hospitality marketing & management
15
Journal of service theory and practice
15
Services marketing quarterly
12
Tourism management : research, policies, practice
11
International journal of services and operations management
10
Journal of air transport management
10
Journal of the Academy of Marketing Science
10
Psychology & marketing
10
Service business
10
International journal of quality and service sciences
9
Journal of Services Marketing
9
Journal of service theory and practice : JSTP
9
The TQM journal : the international review of organizational improvement
9
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
International Journal of Bank Marketing
7
International journal of business and economics
7
International journal of consumer studies
7
International journal of services, economics and management
7
Journal of retailing
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
The TQM Magazine
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
International journal of production economics
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Marketing letters : a journal of research in marketing
6
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ECONIS (ZBW)
1,164
Other ZBW resources
55
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1
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1
Quality of after-sales services in a competitive insurance sector
Fedele, Alessandro
;
Tedeschi, Piero
- In:
The Geneva risk and insurance review
40
(
2015
)
1
,
pp. 65-88
Persistent link: https://www.econbiz.de/10011430692
Saved in:
2
After-sales service and brand
reputation
: a case of kitchen appliance industry
Nasir, Mohd
;
Rajkumari, Yaisna
;
Adil, Mohd
- In:
International journal of quality and service sciences
16
(
2024
)
3
,
pp. 413-431
Persistent link: https://www.econbiz.de/10015078783
Saved in:
3
The combined effects of service offering and service employees on the perceived corporate
reputation
Nguyen, Nha
;
LeBlanc, Gaston
- In:
Athens journal of business & economics : AJBE
4
(
2018
)
2
,
pp. 129-146
Persistent link: https://www.econbiz.de/10011815875
Saved in:
4
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
5
Competence and benevolence of contact personnel in the perceived corporate
reputation
: an empirical study in financial services
Nguyen, Nha
- In:
Corporate reputation review : an international journal
12
(
2009/10
)
4
,
pp. 345-356
Persistent link: https://www.econbiz.de/10003939398
Saved in:
6
Dissatisfaction with services : the impact of satisfaction with service recovery on corporate image and future repurchase intention
Andreassen, Tor Wallin
-
1997
Persistent link: https://www.econbiz.de/10001378730
Saved in:
7
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
8
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
9
Let's get acquainted : an empirical study on takaful customer-service provider relationships from Saudi Arabian perspectives
Osman, Ismah
;
Rehman, Mohsin Abdur
;
Sajid Mohy ul din
; …
- In:
Journal of Islamic marketing
13
(
2022
)
11
,
pp. 2209-2231
Persistent link: https://www.econbiz.de/10013536297
Saved in:
10
Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai
Murthy, Kota Sreenivasa
;
Kumar, K. Sai
- In:
International journal of business competition and …
8
(
2023
)
3
,
pp. 132-146
Persistent link: https://www.econbiz.de/10015064260
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