//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer service"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Impact of relative compensatio...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer service
Consumer behaviour
48
Konsumentenverhalten
47
Customer satisfaction
26
Service quality
26
China
24
Dienstleistungsqualität
21
Kundenzufriedenheit
20
Führungskräfte
18
Managers
18
Lieferantenmanagement
15
Supplier relationship management
15
Firm performance
14
Unternehmenserfolg
13
Hong Kong
12
Hongkong
12
Beziehungsmarketing
11
Corporate governance
11
Insider trading
11
Relationship marketing
11
Corporate Governance
10
B-to-B-Marketing
9
Brand management
9
Business-to-business marketing
9
Cross-cultural management
9
India
9
Indien
9
Innovation
9
Insiderhandel
9
Interkulturelles Management
9
Markenführung
9
Theorie
9
Theory
9
Brand image
8
Emerging economies
8
Intercultural service encounters
8
Schwellenländer
8
USA
8
United States
8
Cultural identity
7
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Aufsatz im Buch
1
Book section
1
Language
All
English
7
Author
All
Sharma, Piyush
7
Kim, Namwoon
3
Tam, Jackie L. M.
3
Dhawan, Abhinav
1
Gaur, Sanjaya Singh
1
Herjanto, Halimin
1
Hsieh, J. J. Po-an
1
Kingshott, Russel P. J.
1
Mathur, Rajiv
1
Parasuraman, A.
1
Rai, Arun
1
Zhan, Wu
1
more ...
less ...
Published in...
All
Journal of service research : JSR
2
The journal of services marketing
2
Contemporary research in e-branding
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding consumer reactions to offshore outsourcing of customer services
Sharma, Piyush
;
Mathur, Rajiv
;
Dhawan, Abhinav
- In:
Contemporary research in e-branding
,
(pp. 228-240)
.
2009
Persistent link: https://www.econbiz.de/10003778220
Saved in:
2
Demystifying intercultural service encounters : toward a comprehensive conceptual framework
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 227-242
Persistent link: https://www.econbiz.de/10003901062
Saved in:
3
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
4
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
5
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->