Narrow search
Showing 1 - 4 of 4
Cover Image
Managing customer services : human resource practices, turnover, and sales growth
Batt, Rosemary - 2000
Persistent link: https://www.econbiz.de/10001601679
Cover Image
Strategic segmentation in frontline services : matching customers, employees, and human resource systems
Batt, Rosemary - 2000
Persistent link: https://www.econbiz.de/10001601681
Cover Image
An employment systems approach to turnover : human resources practices, quits, dismissals, and performance
Batt, Rosemary L.; Colvin, Alexander James - In: Academy of Management journal : AMJ 54 (2011) 4, pp. 695-717
Persistent link: https://www.econbiz.de/10009304016
Cover Image
Work Organization, Technology, and Performance in Customer Service and Sales
Batt, Rosemary - 2008
The author analyzes the strengths and weaknesses of Total Quality Management and Self-Managed Teams, as compared to mass production approaches to service delivery, among customer service and sales workers in a large unionized regional Bell operating company. Participation in self-managed teams...
Persistent link: https://www.econbiz.de/10014045585