Work Organization, Technology, and Performance in Customer Service and Sales
Year of publication: |
2008
|
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Authors: | Batt, Rosemary |
Publisher: |
[S.l.] : SSRN |
Subject: | Dienstleistungsqualität | Service quality | Arbeitsgruppe | Team | Telekommunikationssektor | Telecommunications industry | Arbeitsproduktivität | Labour productivity | Qualitätsmanagement | Quality management | Kundenservice | Customer service |
Description of contents: | Abstract [papers.ssrn.com] |
Extent: | 1 Online-Ressource |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Industrial and Labor Relations Review, July 1999 Volltext nicht verfügbar |
Classification: | J53 - Labor-Management Relations; Industrial Jurisprudence ; J54 - Producer Cooperatives; Labor Managed Firms |
Source: | ECONIS - Online Catalogue of the ZBW |
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