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Evaluating Customer Service Representative Staff Allocation and Meeting Customer Satisfaction Benchmarks: DEA Bank Branch Analysis

Min, Elizabeth Jeeyoung - 2011

This research employs a non-parametric, fractional, linear programming method, Data Envelopment Analysis to examine the Customer Service Representative resource allocation efficiency of a major Canadian bank’s model. Two DEA models are proposed, (1) to evaluate the Bank’s national branch...

Persistent link: https://www.econbiz.de/10009455394

Financial performance evaluation of present petrochemical companies in stock exchange by data envelopment analysis

Mashhadi, Fereshteh; Hosseini Ballam, Azam; … - In: International journal of productivity and quality … 16 (2015) 1, pp. 17-35

Persistent link: https://www.econbiz.de/10011376607

Best practice analysis of audit firms : an application of DEA

Cheng, Yu-Shu - In: The empirical economics letters : a monthly … 13 (2014) 12, pp. 1307-1321

Persistent link: https://www.econbiz.de/10010527274

Performance evaluation of HESA laboratory units : an integrated DEA-BCD approach

Arabzad, S. Mohammad; Kamali, Ahmad; Naji, Badia; … - In: International journal of services and operations management 16 (2013) 2, pp. 225-239

Persistent link: https://www.econbiz.de/10010230171

Public services in Chinese regions : a case of cultural provision

Zhu, Yanxin; Zhao, Libo; Zhu, Yanshuo - In: International journal of strategic change management : IJSCM 5 (2013/14) 1, pp. 59-71

Persistent link: https://www.econbiz.de/10010342018

Using data envelopment analysis to investigate the performance of industrial clusters to utilise resources

Haeri, Abdorrahman; Neghabi, Seyed Mojtaba Moussavi; … - In: International journal of productivity and quality … 16 (2015) 2, pp. 169-182

Persistent link: https://www.econbiz.de/10011525877

Performance evaluation of logisitcs firms based on DEA model

Hong, Hong; Xu, Di - In: International journal of services technology and management 21 (2015) 4/5/6, pp. 199-213

Persistent link: https://www.econbiz.de/10011547664

Input/output weight restrictions, CSOI constraint and efficiency improvement

Singh, Sanjeet; Majumdar, Surya - In: Benchmarking : an international journal ; BIJ 23 (2016) 7, pp. 2080-2091

Persistent link: https://www.econbiz.de/10011548300

Performance evaluation of supply chain management systems : a critical review of literature

Singh, Rohit Kumar; Acharya, Padmanav - In: International journal of procurement management 7 (2014) 2, pp. 201-218

Persistent link: https://www.econbiz.de/10010408816

Performance evaluation and ranking of organisational units with the human capital management approach using data envelopment analysis : a case study

Hadi Shirouyehzad; Mohammad Mahdi Tavakoli - In: International journal of logistics systems and management 16 (2013) 4, pp. 365-385

Persistent link: https://www.econbiz.de/10010412209