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Service innovation analytics : towards an approach for validating frameworks for service innovation capabilities via text mining
Feldmann, Niels; Kohler, Marc; Kimbrough, Steven O.; … - In: Exploring services science : 4th international …, (pp. 73-85). 2013
Persistent link: https://www.econbiz.de/10009728309
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Using information-seeking argument mining to improve service
Skiera, Bernd; Yan, Shunyao; Daxenberger, Johannes; … - In: Journal of service research 25 (2022) 4, pp. 537-548
Persistent link: https://www.econbiz.de/10013395994
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The identity of social impact venture capitalists : exploring social linguistic positioning and linguistic distinctiveness through text mining
Toschi, Laura; Ughetto, Elisa; Colladon, Andrea Fronzetti - In: Small business economics : an international journal 60 (2023) 3, pp. 1249-1280
Persistent link: https://www.econbiz.de/10014381605
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Online customer reviews : insights from the coffee shops industry and the moderating effect of business types
Tao, Shuting; Kim, Hak-Seon - In: Tourism review 77 (2022) 5, pp. 1349-1364
Persistent link: https://www.econbiz.de/10013369037
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A data mining framework for product and service migration analysis
Au, Siu-tong; Duan, Rong; Jiang, Wei - 2012
Persistent link: https://www.econbiz.de/10009501726
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Real-time analysis on finding significance of data mining on CRM of service sector organisations : an Indian perspective
Bhatnagar, Vishal; Ranjan, Jayanthi; Singh, Raghuvir - In: International journal of electronic customer … 5 (2011) 2, pp. 171-201
Persistent link: https://www.econbiz.de/10009297339
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Qualitative analysis of big data in the service sectors
Huang, Chun Che; Liang, Wen Yau; Wen, Dan-Wei; Ting, Ping-Ho - In: The service industries journal 42 (2022) 3/4, pp. 206-224
Persistent link: https://www.econbiz.de/10013167419
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Identifying new innovative services using M&A data : an integrated approach of data-driven morphological analysis
Ha, Sohee; Geum, Youngjung - In: Technological forecasting & social change : an … 174 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013209482
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Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.; Shenoy, Manjula K.; Diwakaruni, Syam S. - In: International journal of electronic customer … 12 (2019) 1, pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
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Applying predictive analytics within the service sector
Sahu, Rajendra (ed.); Dash, Manoj Kumar (ed.);  … - 2017
"This book analyses the current trends, key uses and broad service provider landscape for analytics services, specifically for the service sector both offline and online Channels. It also analyzes the evolution in technology and people expertise that has enabled service providers to meet this...
Persistent link: https://www.econbiz.de/10011625778