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Antecedents and consequences of online customer satisfaction : a holistic process perspective

Pham, Thi Song Hanh; Ahammad, Mohammad F. - In: Technological forecasting & social change : an … 124 (2017), pp. 332-342

Persistent link: https://www.econbiz.de/10011899423

E-retail factors for customer activation and retention : an empirical study from Indian e-commerce customers

Kumar, Vikas; Ayodeji, Ogunmola Gabriel - In: Journal of retailing and consumer services 59 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012434257

Study on the impact of fresh food e-commerce logistics service quality on customer satisfaction, customer trust, and repurchase intention

Zhou, Huizhuo; Xing, Xiaoyu - In: Journal of international trade & commerce 18 (2022) 5, pp. 19-35

Persistent link: https://www.econbiz.de/10013483278

The effect of perceived security on consumer purchase intensions in electronic commerce

Aggarwal, Aanchal; Rahul, Manmohan - In: International journal of public sector performance … 4 (2018) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10011957783

A study on the individual's online shopping continuance intention on Amazon.in for consumer electronics

Dayal, Smita; Palsapure, Deelip - In: International journal of business and globalisation : IJBG 24 (2020) 2, pp. 240-255

Persistent link: https://www.econbiz.de/10012168699

Analysing the complexities of website functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India

Tandon, Urvashi; Kiran, Ravi; Sah, Ash N. - In: International journal of electronic marketing and … 7 (2016) 2, pp. 115-140

Persistent link: https://www.econbiz.de/10011643577

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

The antecedents of repurchase intention in the Indonesian e-commerce marketplace mediating role of trust

Sudirman, Mutiyah Mappeaty; Aisjah, Siti; Rohman, Fatchur - 2022

Persistent link: https://www.econbiz.de/10013445480

Factors driving consumer loyalty intention towards e-tailers : an integrated model

Punyatoya, Plavini; Satpathy, Anurag; Agrawal, Arjun - In: International journal of business information systems : … 27 (2018) 4, pp. 466-492

Persistent link: https://www.econbiz.de/10011856689

"I just like this e-retailer" : understanding online consumers repurchase intention from relationship quality perspective

Antwi, Samuel - In: Journal of retailing and consumer services 61 (2021), pp. 1-6

Persistent link: https://www.econbiz.de/10012581905

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