Eriksson, Henrik; Gremyr, Ida; Bergquist, Bjarne; … - In: International Journal of Operations & Production Management 36 (2016) 10, pp. 1201-1221
Purpose The purpose of this paper is to identify and explore important quality-related challenges facing organizations, and investigate how current excellence models incorporate these challenges. Design/methodology/approach The paper is based on a Delphi study of Swedish organizations....