George, Ajimon; Sahadevan, Jobin - In: Rajagiri management journal 18 (2024) 2, pp. 180-197
quality and technical quality) and also investigating trust and commitment as mediating factors. Design … indicate that patient satisfaction, trust and commitment can create favourable behavioural intentions amongst patients. When … commitment and build a good relationship between service providers and patients. Efforts should be taken to raise the standard of …