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Antecedents and consequences of Internet channel performance
Wolk, Agnieszka; Skiera, Bernd - In: Journal of retailing and consumer services 16 (2009) 3, pp. 163-173
Persistent link: https://www.econbiz.de/10003852516
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Development of a motivation-trust-vulnerability (MTV) framework for cross-border online shopping : a cross-national application to Chinese and German consumers
Wagner, Gerhard; Fota, Anne; Schramm-Klein, Hanna; … - In: Schmalenbach journal of business research : SBUR 75 (2023) 3, pp. 389-414
Building on the motivation-ability (MA) theoretical framework, we develop a motivation-trust-vulnerability (MTV) framework to explain behavioral decision making in situations of uncertainty and vulnerability. We apply our new framework to cross-border online shopping, which is characterized by...
Persistent link: https://www.econbiz.de/10014491681
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Kundenzufriedenheit in direkt absetzenden Einzelhandelsgärtnereien
Schöps, Johanna - 2013
Persistent link: https://www.econbiz.de/10010365366
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An exploratory investigation of e-business success factors using partial least squares analysis
Haenlein, Michael - 2004 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002470525
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Exploring cross channel dissynergies in multichannel systems
Bauer, Hans H.; Falk, Tomas; Schepers, Jeroen J. L.; … - 2008
Persistent link: https://www.econbiz.de/10003755154
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Perspectives of small retailers in the organic market : customer satisfaction and customer enthusiasm
Lülfs-Baden, Frederike; Bolten, Jan; Kennerknecht, Raphael - In: Journal of food products marketing 15 (2009) 3, pp. 267-282
Persistent link: https://www.econbiz.de/10003882711
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Der paralysierte Konsument : eine empirische Studie zur Unentschlossenheit bei der Wahl von Mobilfunktarifen
Huber, Frank; Vogel, Johannes; Matthes, Isabel; … - 2009 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003872653
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Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J. - In: International journal of services and operations management 13 (2012) 4, pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
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Aufs richtige Pferd setzen! : welche Faktoren beeinflussen Zufriedenheit und Verhaltensabsichten von Mitgliedern in deutschen Reitvereinen?
Kiefer, Stephanie - 2013
Strukturgleichungsmodell aufgestellt und das Partial Least Squares-Verfahren angewandt. Die Daten für die Studie wurden anhand einer …
Persistent link: https://www.econbiz.de/10009791050