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Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain

Cavazotte, Flavia; Moreno, Valter; Lasmar, Luis Cesar Chehab - In: The service industries journal 40 (2020) 5/6, pp. 380-393

Persistent link: https://www.econbiz.de/10012208562

Antecedents, Moderators, and Performance Consequences of Membership Change in New Venture Teams

Chandler, Gaylen - 2011

This study examines whether environmental and internal team factors influence the stability of emerging venture teams …, as well as whether team stability (or instability) has an impact on firm performance.Another purpose is to determine … whether the effects of adding or dropping team members depend on environmental dynamism and the firm's development stage. The …

Persistent link: https://www.econbiz.de/10013134179

Is additional CEO remuneration a performance driver? : DAX CEOs evidence

Costa, Magali; Lisboa, Inês Margarida; Marzinzik, René - In: Risks : open access journal 11 (2023) 7, pp. 1-15

This study aims to understand the impact of the additional remuneration of the Chief Executive Officer (CEO) over the mean remuneration of the board of directors on firms' financial performance. The objective is to understand if the highest compensation of the CEO is a firm performance driver....

Persistent link: https://www.econbiz.de/10014391586