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The relation between service quality, satisfaction and intentions
Liljander, Veronica - 1992
Persistent link: https://www.econbiz.de/10000136347
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Estimating zones of tolerance in perceived servic quality and perceived servic value
Liljander, Veronica - 1992
Persistent link: https://www.econbiz.de/10000136351
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Different comparison standards as determinants of service quality
Liljander, Veronica - In: Dienstleistungsmarketing : eine Bestandsaufnahme ; …, (pp. 127-149). 1993
Persistent link: https://www.econbiz.de/10001284700
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A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore - In: Dienstleistungsmarketing : Konzeptionen und Anwendungen, (pp. 111-139). 1995
Persistent link: https://www.econbiz.de/10001288146
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Comparison standards in perceived service quality
Liljander, Veronica - 1995
Persistent link: https://www.econbiz.de/10000919835
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Introducing deserved service and equity into service quality models
Liljander, Veronica - In: Dienstleistungsmarketing : Konzeptionen und Anwendungen, (pp. 143-169). 1995
Persistent link: https://www.econbiz.de/10001288145
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Comparison standards in perceived service quality
Liljander, Veronica - 1995
Persistent link: https://www.econbiz.de/10004715491
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Tolerance zones in perceived service quality
Strandvik, Tore - 1994
Persistent link: https://www.econbiz.de/10000896229
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Emotional strategizing in service innovation
Koskull, Catharina von; Strandvik, Tore; Tronvoll, Bård - In: Management decision : MD 54 (2016) 2, pp. 270-287
Persistent link: https://www.econbiz.de/10011459586
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Discovering the unfolding of service innovations
Koskull, Catharina von; Strandvik, Tore - In: The journal of business & industrial marketing 29 (2014) 2, pp. 143-150
Persistent link: https://www.econbiz.de/10010248162