Innovation can be a source of competitive advantage for companies, either through the improvement of methods and … important to measure innovation and discuss the results associated therewith. The aim of this research is to address each of the … main indicators of organizational innovation, separately discussing the advantages and disadvantages inherent to their …

Despite the growing body of literature concentrating on service innovation, empirical research focusing on measuring … innovation process and to assess its impact is a pre-condition to properly manage it, we conduct a literature review of recent … empirical studies on the measurement of service innovation to ascertain our current body of knowledge. We restrict our review to …