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A bibliometric analysis of service research from Asia
Tan, Kay Chuan; Goudarzlou, Atarod; Chakrabarty, Ayon - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 89-101
Persistent link: https://www.econbiz.de/10003940611
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New service development maturity model
Jin, Dayu; Chai, Kah Hin; Tan, Kay Chuan - In: Managing service quality : MSQ ; an international journal 24 (2014) 1, pp. 86-116
Persistent link: https://www.econbiz.de/10010252057
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Organizational adoption of new service development tools
Jin, Dayu; Chai, Kah Hin; Tan, Kay Chuan - In: Managing service quality : MSQ ; an international journal 22 (2012) 3, pp. 233-259
Persistent link: https://www.econbiz.de/10009562218
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Implementation of service systems on the shop-floor level in financial service companies : empirical evidence from Australia and Germany
Leyer, Michael; Kronsbein, Daniel; Willis, Richard; … - In: International journal of production research 54 (2016) 11/12, pp. 3229-3242
Persistent link: https://www.econbiz.de/10011496958
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Service research in Asia : research paradigm and productivity
Vashishth, Abhishek; Chakraborty, Ayon - In: Services marketing quarterly 40 (2019) 4, pp. 285-300
Persistent link: https://www.econbiz.de/10012179187