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Dienstleistung
Prozessmanagement
12,608
Dienstleistungssektor
12,413
Service industry
11,406
Business process management
10,887
Theorie
2,774
Theory
2,757
Deutschland
2,561
Digitale Dienste
2,350
Web-based service
2,342
Germany
2,321
Innovation
1,930
Industrie
1,831
Manufacturing industries
1,736
Qualitätsmanagement
1,591
USA
1,499
Quality management
1,486
United States
1,446
Dienstleistungsqualität
1,385
Service quality
1,385
Innovationsmanagement
1,349
Organisatorischer Wandel
1,314
Organizational change
1,313
Innovation management
1,262
Supply chain
1,218
Lieferkette
1,216
Workflow-Management-System
1,131
Workflow management system
1,125
Services
1,122
Beziehungsmarketing
977
Relationship marketing
977
Unternehmensdienstleistung
895
Produktivität
889
Business services
882
Productivity
879
Dienstleistungshandel
861
Betriebliches Informationssystem
859
Trade in services
852
Strategisches Management
842
Wissensmanagement
820
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Undetermined
374
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162
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Article
701
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566
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14
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Article in journal
581
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Graue Literatur
138
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123
Collection of articles of several authors
93
Sammelwerk
93
Hochschulschrift
78
Working Paper
70
Thesis
66
Arbeitspapier
65
Aufsatzsammlung
41
Konferenzschrift
39
Amtsdruckschrift
22
Government document
22
Conference proceedings
20
Bibliografie enthalten
17
Bibliography included
17
Case study
10
Dissertation u.a. Prüfungsschriften
10
Fallstudie
10
Forschungsbericht
9
Advisory report
5
Conference paper
5
Gutachten
5
Handbook
5
Handbuch
5
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5
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5
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5
Bibliografie
4
Lehrbuch
4
Statistik
4
Umfrage
4
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3
Marktinformation
3
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3
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3
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2
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English
952
German
285
French
19
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9
Russian
7
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6
Polish
5
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4
Danish
1
Croatian
1
Slovenian
1
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Corsten, Hans
16
Edvardsson, Bo
11
Geishecker, Ingo
11
Görg, Holger
11
Witell, Lars
11
Bruhn, Manfred
10
Gustafsson, Anders
10
Gössinger, Ralf
10
Kowalkowski, Christian
9
Gallouj, Fai͏̈z
8
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Huang, Ming-Hui
6
Jaakkola, Elina
6
Kindström, Daniel
6
Winkler, Deborah
6
Berry, Leonard L.
5
Brown, Stephen Walter
5
Kristensson, Per
5
Maglio, Paul P.
5
Miles, Ian D.
5
Ostrom, Amy L.
5
Paluch, Stefanie
5
Polese, Francesco
5
Rubalcaba-Bermejo, Luis
5
Wirtz, Jochen
5
Aas, Tor Helge
4
Berlingieri, Giuseppe
4
Carrubbo, Luca
4
Fisk, Raymond P.
4
Ganz, Walter
4
Herrmann, Thomas
4
Hydle, Katja Maria
4
Krämer, Hagen
4
Lahtinen, Henri
4
Marcolin, Luca
4
Mattoo, Aaditya
4
Möslein, Kathrin
4
Ornelas, Emanuel
4
Parasuraman, A.
4
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OECD
6
Deutsches Institut für Wirtschaftsforschung
5
Europäische Gemeinschaften / Kommission
4
Europäische Kommission / Statistisches Amt
4
Berliner Symposium zur Zukunft der Industriegesellschaft <3, 1987, Berlin, West>
3
ESIC European Service Innovation Centre
3
Edward Elgar Publishing
3
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
3
American Marketing Association
2
Centre on Transnational Corporations
2
Deutschland / Bundesministerium für Bildung und Forschung
2
Deutschland / Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie
2
Europäische Kommission
2
Fraunhofer-Institut für Produktionstechnik und Automatisierung
2
Fraunhofer-Institut für System- und Innovationsforschung
2
IGI Global
2
Internationales Dienstleistungssymposium <1985, Hannover>
2
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
Stiftung Marktwirtschaft / Kronberger Kreis
2
UNCTAD
2
Akademie für Staats- und Rechtswissenschaft der DDR / Lehrstuhl Zivilrecht und Zivilverfahrensrecht
1
Antitrust Forum 1982
1
Applied Services Economic Center
1
Asian Development Bank
1
Baskenland <Spanien> / Dirección de Estudios Económicos y Métodos
1
Center for Leading Innovation & Cooperation
1
Central Office of Information
1
Centre de Documentation Sciences Humaines <Paris>
1
Centro studi investimenti sociali
1
Centrum för Tjänsteforskning <Karlstad>
1
Colloque Sésame <1986, Arc-de-Senans>
1
Colonial Office
1
Confederazione Nazionale dell'Artigianato
1
Conference of the Future of the Service Economy <1982, Philadelphia, Pa.>
1
Conference on Research in Income and Wealth
1
Daimler-Benz-InterServices <Berlin>
1
Deutscher Industrie- und Handelskammertag
1
Deutscher Industrie- und Handelstag
1
Deutsches Institut für Normung
1
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The service industries journal
35
The journal of services marketing
25
Journal of business research : JBR
24
Journal of service management
24
Journal of service research : JSR
18
SpringerLink / Bücher
18
Journal of service research
15
International journal of production economics
12
International journal of services technology and management
12
Schriften zum Produktionsmanagement
11
Services marketing quarterly
11
Journal of retailing and consumer services
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Service business
9
The journal of business & industrial marketing
9
European review of service economics and management
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of hospitality management
8
International journal of business process integration and management : IJBPIM
6
International journal of production research
6
The handbook of innovation and services : a multi-disciplinary perspective
6
Consultancy and innovation : the business service revolution in Europe
5
Gabler Edition Wissenschaft
5
International journal of quality and service sciences
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
5
Service science, management and engineering : education for the 21st Century
5
Services science : fundamentals, challenges and future developments
5
Wissenschaft & Praxis
5
Beiträge zur Strukturforschung
4
Forum Dienstleistungsmanagement
4
International journal of business innovation and research : IJBIR
4
International journal of contemporary hospitality management
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of innovation management
4
Journal of service theory and practice
4
Management, Prozessgestaltung, Kundenperspektive
4
Managing service quality : MSQ ; an international journal
4
Springer eBook Collection
4
Springer-Gabler Research
4
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Source
All
ECONIS (ZBW)
1,210
USB Cologne (EcoSocSci)
45
ArchiDok
11
EconStor
10
RePEc
3
OLC EcoSci
2
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1
Interaktionsorientierte Komposition virtueller Dienstleitungsprozesse
Zirpins, Christian
-
2007
Persistent link: https://www.econbiz.de/10003575565
Saved in:
2
Visuelle Simulation von Dienstleistungsprozessen
Seel, Christian
-
2002
Persistent link: https://www.econbiz.de/10001691671
Saved in:
3
Planerische Ablaufgestaltung bei prozessorientierten Dienstleistungen
Hamoudia, Hazem
-
2004
Persistent link: https://www.econbiz.de/10002161047
Saved in:
4
Special issue: Service intelligence and service science
Chiu, Dickson K. W.
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003834903
Saved in:
5
Semantics for smart services
Petrie, Charles
;
Hochstein, Axel
;
Genesereth, Michael
- In:
The science of service systems
,
(pp. 91-105)
.
2011
Persistent link: https://www.econbiz.de/10009127315
Saved in:
6
Multi user context-aware service selection for mobile environments : a heuristic technique
Bortlik, Michael
;
Heinrich, Bernd
;
Mayer, Michael
- In:
Business & information systems engineering : BISE ; the …
60
(
2018
)
5
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011960714
Saved in:
7
Steigerung der Dienstleistungsproduktivität aus Sicht des Geschäftsprozessmanagements
Leyer, Michael
;
Moormann, Jürgen
-
2011
Persistent link: https://www.econbiz.de/10009229833
Saved in:
8
Service process modularization and modular strategies
Carlborg, Per
;
Kindström, Daniel
- In:
The journal of business & industrial marketing
29
(
2014
)
4
,
pp. 313-323
Persistent link: https://www.econbiz.de/10010382815
Saved in:
9
Servitization and operations management : a service dominant-logic approach
Smith, Laura
;
Maull, Roger
;
Ng, Irene
- In:
International journal of operations & production …
34
(
2014
)
2
,
pp. 242-269
Persistent link: https://www.econbiz.de/10010249723
Saved in:
10
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
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