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Patterns of service innovation : an empirical study of automotive engineering services in Germany
Müller, Florian - In: The crest of the innovation management research wave, (pp. 145-161). 2020
Persistent link: https://www.econbiz.de/10012287751
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Innovation development in service firms : a three-model perspective
Anning-Dorson, Thomas - In: International journal of services and operations management 28 (2017) 1, pp. 64-80
Persistent link: https://www.econbiz.de/10011813446
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Service orientation and innovation results : theoretical development based on service-dominant logic
Finoti, Lucas; Bonfim, Leandro Rodrigo Canto; Didonet, … - In: Services marketing quarterly 43 (2022) 4, pp. 389-403
Persistent link: https://www.econbiz.de/10013416987
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Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement : a conceptual analysis
Sarmah, Bijoylaxmi; Rahman, Zillur - In: International journal of business excellence 15 (2018) 2, pp. 239-255
Persistent link: https://www.econbiz.de/10011954242
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Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba; Di Pietro, Laura; Edvardsson, Bo; Renzi, … - In: Journal of service management 27 (2016) 4, pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
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Enhancing service innovation in a business-to-business context : four questions for SMEs transforming to service logic
Nuutinen, Maaria; Ojasalo, Katri - In: International journal of quality and service sciences 6 (2014) 4, pp. 290-308
Persistent link: https://www.econbiz.de/10010469097
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The roles of employee-employee collaboration and employee-customer collaboration in fitness service innovation : a comparison of frontline and non-frontline employees
Wang, Fong Jia; Chiu, Weisheng; Tseng, Kuo-Feng; Cho, Heetae - In: International journal of sports marketing & sponsorship 24 (2023) 4, pp. 793-813
Persistent link: https://www.econbiz.de/10014377685
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Smart cash point in a B2B market to enable service innovation : towards transparency and shared intentions- a case study
Megaro, Antonietta - In: The journal of business & industrial marketing 39 (2024) 6, pp. 1162-1173
Persistent link: https://www.econbiz.de/10015081122
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How big data analytics enables service innovation : materiality, affordance, and the individualization of service
Lehrer, Christiane; Wieneke, Alexander; Vom Brocke, Jan; … - In: Journal of management information systems : JMIS 35 (2018) 2, pp. 424-460
Persistent link: https://www.econbiz.de/10011885755
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Marketing inclusive banking services to financially vulnerable consumers : a service design approach
Ofori-Okyere, Isaac; Edghiem, Farag; Kumah, Seyram Pearl - In: The journal of services marketing 37 (2023) 2, pp. 232-247
Persistent link: https://www.econbiz.de/10013542932