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A Tale of Two Journals : A Bib...
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Dienstleistung
Knowledge management
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Chai, Kah Hin
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Jin, Dayu
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Tan, Kay Chuan
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Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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New service development maturity model
Jin, Dayu
;
Chai, Kah Hin
;
Tan, Kay Chuan
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 86-116
Persistent link: https://www.econbiz.de/10010252057
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Organizational adoption of new service development tools
Jin, Dayu
;
Chai, Kah Hin
;
Tan, Kay Chuan
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
3
,
pp. 233-259
Persistent link: https://www.econbiz.de/10009562218
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