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Perceived value of service innovation : a conceptual framework

Coutelle-Brillet, Patricia; Riviere, Arnaud; Garets, … - In: The journal of business & industrial marketing 29 (2014) 2, pp. 164-172

Persistent link: https://www.econbiz.de/10010248160

Consumer trial, continuous use, and economic benefits of a retail service innovation : the case of the personal shopping assistant

Evanschitzky, Heiner; Iyer, Gopalkrishnan R.; Pillai, … - In: The journal of product innovation management : an … 32 (2015) 3, pp. 459-475

Persistent link: https://www.econbiz.de/10011441406

A framework for innovative service design

Furrer, Olivier; Sudharshan, Devanathan; Tsiotsou, … - 2016

Persistent link: https://www.econbiz.de/10011560272

Temporality of customer engagement in service innovation : a theoretical model

Karahasanović, Amela; Hollebeek, Linda D.; Chasanidou, … - In: Handbook of research on customer engagement, (pp. 376-390). 2019

Persistent link: https://www.econbiz.de/10013163397

Consumer, prosumer, prosumager : how service innovations will disrupt the utility business model

Sioshansi, Fereidoon P. (ed.) - 2019

Persistent link: https://www.econbiz.de/10012656052

Service engineering for gastronomic sciences : an interdisciplinary approach for food study

Shimmura, Takeshi (ed.); Nonaka, Tomomi (ed.); … - 2020

This pioneering book on food study pursues an interdisciplinary approach to service science and the service engineering field. Further, it highlights a range of experiments conducted at actual business sites to verify the effectiveness of the proposed methodologies and theories. In modern...

Persistent link: https://www.econbiz.de/10012585058

Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution

Park, Soona; Lehto, Xinran Y. - In: International journal of hospitality management 104 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013255930

Prosumerism and energy sustainability

Korsnes, Marius; Labanca, Nicola; Campos, Inês; … - Europäische Kommission / Gemeinsame Forschungsstelle - 2022

Persistent link: https://www.econbiz.de/10013198186

Die Sharing Economy im Tourismus : Einfluss der Persönlichkeit auf die Nutzung von digitalen Plattformen zur Unterkunftsvermittlung

Schietzel-Kalkbrenner, Jennifer M. - 2022

Einführung in die Thematik -- Vermittlungsplattformen für Privatunterkünfte in der Sharing Economy -- Theoretischer Bezugsrahmen zur Erklärung der Akzeptanz von Privatunterkunftsvermittlern -- Empirie- und theoriegeleitete Modellierung der Akzeptanz von Privatunterkunftsvermittlern --...

Persistent link: https://www.econbiz.de/10013203487

Introducing a sensemaking perspective to the service experience

Kemppainen, Tiina; Uusitalo, Outi - In: Journal of service theory and practice 32 (2022) 2, pp. 283-301

Persistent link: https://www.econbiz.de/10013190894